Isabel Gonzalez

• Open repairs orders, ensured repairs are completed. Close repairs orders properly.

• Reviewed repair orders written for proper completion, accuracy, and legibility according to the procedures manual.
• Returned improperly completed repairs to the person originating the document for correction as necessary.
• Worked alongside the Warranty Administrator to check repair orders against the vehicles service history to avoid mistakes.
• Determine and enter the applicable labor operation codes, failure codes, parts stamps, and/or other administrative data.
• Flag the appropriate Technicians for the hours earned on the operations they performed.
• Received all the PDI’s and used cars and correctly added into the system. Open PDI,s and used car tickets.

• Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
• Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
• Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
• Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.

• Answered emails from customers, other representatives to ensure a good communication amd customer service.

• Handled complains.