Summary
Overview
Work History
Education
Skills
Accomplishments
References
Affiliations
Timeline
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Isabel Grimaldo

San Antonio,TX

Summary

Results-driven OMS-III Clerkship Coordinator known for efficiently assigning 160-200 medical students to UIWSOM credentialed preceptors. Expertise in aligning students' interests and preceptor specialties for successful rotations. Well-versed in managing onboarding processes for 35 clinical sites in San Antonio Texas and surrounding areas.

Overview

6
6
years of professional experience

Work History

Customer Service Experience Coordinator

Marshalls
01.2022 - Current
  • As a coordinator I managed a team of 23 employees for the front end of the store department and inspire the team to drive sales metrics and provide high quality customer service, so that monthly and yearly goals of 1.4+ million dollars in sales revenue for our location are reached
  • Executed training program and mentored new incoming staff on operating and processing POS system transactions efficiently, ensuring a seamless accuracy rate on cash flow.
  • Maintained monthly follow-ups with new staff as trainees, ensuring a thorough understanding of their work progress. Delivered company coaching techniques for enhancing workplace effectiveness and facilitating the achievement of company goals.
  • Proactively overlooked and coached staff to ensure 100+ customers per shift are assisted to meeting their individual needs and assist in handling and resolving customer complaints earning the store a 95% customer satisfaction rate overall.

Front Desk receptionist

Americas Best Optical
01.2020 - 01.2021
  • My job role at America's Best Optical consisted of myself smoothly managing the day-to-day front desk operations for a busy optical that consisted of 3 optometrist, 3 optometry techs and a sales staff of 5+
  • Myself welcomed 20-50 guests per shift, coordinated check in, collected insurance, and directed guests to their destination
  • Provided administrative and clerical support via scheduling systems and microsoft excel, managed 2 phone lines and facilitated over 20+ calls per day with patients, clients and staff
  • Aided in ensuring excellent customer service was provided to each patient and client with a helpful and friendly attitude.

Clinical Student

Pershing Gardens
Stickney, IL
06.2018 - 07.2018
  • Gained 40 hours of experience in a clinical setting and effectively showcased 21 manual patient/resident care skills.
  • Provided personal care services, including assistance with bathing, dressing, grooming, and personal hygiene

Education

Certification Degree -

Nursing Assistant (CNA)
Cicero, IL
08-2018

Highschool Diploma -

Morton West H.S
01.2018

Skills

  • Strong written and verbal communication
  • Analysis skills
  • Critical thinking skills
  • Multitasking abilities
  • Microsoft Excel
  • Microsoft office suites
  • Team collaboration
  • Biliterate in the English and Spanish language
  • Scheduling expertise
  • Strategic Planning
  • Project Support

Accomplishments

Illinois State Seal Of biliteracy- Seal provided by the Illinois State Board of Education to recognize graduates who have attained a high level of proficiency in English and in one or more other foreign, or world, languages.

References

  • Yamilet Santillan, Lead Receptionist, (832) 609-7079
  • Adolfo Trujillo, Customer Service Experience Coordinator, (830) 352-0138
  • Noelia Miranda, Colleague, (708) 745-0326

Affiliations

December 2023

  • Assisted in the preparation and distribution of warm cooked meals to underserved individuals and families in the community.
  • Collaborated with a team of volunteers to plan, organize, and execute meal services, ensuring efficient and compassionate delivery and support.
  • Enhanced community outreach by engaging with recipients and providing additional support as neede, fostering a welcoming and supportive environment.

Timeline

Customer Service Experience Coordinator

Marshalls
01.2022 - Current

Front Desk receptionist

Americas Best Optical
01.2020 - 01.2021

Clinical Student

Pershing Gardens
06.2018 - 07.2018

Certification Degree -

Nursing Assistant (CNA)

Highschool Diploma -

Morton West H.S

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Isabel Grimaldo