Isabel Gustafson
Eau Claire,WI
Summary
Dynamic customer service professional with a proven track record in enhancing satisfaction and retention at Eau Claire Ford Lincoln. Core competencies include streamlining service order flow and boosting sales through exceptional customer and advisor communication. Demonstrating excellence in team collaboration, resulting in high-quality service and significant increases in service recommendations. Committed to continuous improvement and fostering relationships that drive business success.
Overview
3
3
years of professional experience
Work History
Service Advisor
Eau Claire Ford Lincoln
Eau Claire, WI
07.2024 - Current
- Ensuring service orders met dealership standards.
- Informing customers about benefits and specifications of products/services.
- Managing incoming calls from potential customers looking for quotes or information about services.
- Follow up with existing customers regarding past services performed on their vehicles.
- Preparing invoices for provided services.
- Coordinating appointment scheduling for vehicle service work.
- Documenting customer interactions and transactions.
- Assessing and communicating detailed repair cost estimates, including labor times, and parts pricing with customers.
- Welcoming customers professionally and attending to their needs.
- Marketing parts and services to customers.
Sales Associate
Zales The Diamond Store
Bowling Green, KY
06.2024 - 08.2024
- Greeted customers and provided exceptional customer service.
- Supported clients with decisions regarding product selection, size, and fashion choices.
- Informed customers on product details, pricing and services.
- Kept current with store merchandise and policies.
- Tracked inventory levels consistently through regular checks.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Answered incoming telephone calls to provide store, products and services information.
Canine Coach
Dogtopia
Eau Claire, WI
02.2022 - 08.2023
- Performed daily health assessments on animals, recording behavioral or physical changes.
- Provided care for dogs, such as feeding, bathing, brushing, and playing with them.
- Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
- Supervised pet engagements ensuring well-being of humans and animals.
- Performed basic grooming tasks such as nail trimming, ear cleaning and teeth brushing on certain breeds of dogs.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
Education
GED -
Eau Claire North High School
Eau Claire, WI05-2020
Skills
- Customer service
- Computer skills
- Customer retention
- Handling customer complaints
- Sales expertise
- Strong work ethic
- Team collaboration
- Price quoting
- Service recommendations
- Service order flow
- Attention to detail
Timeline
Service Advisor
Eau Claire Ford Lincoln
07.2024 - Current
Sales Associate
Zales The Diamond Store
06.2024 - 08.2024
Canine Coach
Dogtopia
02.2022 - 08.2023
GED -
Eau Claire North High School
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