Isabel Gutierrez
San Diego,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
24
24
years of professional experience
Work History
BARISTA
PEETS COFFEE
11.2021 - Current
- Gained a lot of knowledge about espresso and the regions they originate from.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
VOLUNTEER
SAN DIEGO FLORAL ASSOCIATION
10.2019 - 10.2020
- Enhanced operations by completing a wide variety of tasks, freeing up valuable time for full-time employees
- Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks
- Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness
- Adhered to organization procedures and instructions to maintain safety
- Maintained clean, neat and operational facilities to serve all program needs.
BARISTA
STARBUCKS
01.2001 - 07.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained other baristas efficiently and accurately in order to make the workplace flow better.
ASSISTANT
WILSON & GETTY LLP
01.2020 - 06.2020
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer needs
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
STUDENT AMBASSADOR
I LOVE A CLEAN SAN DIEGO
09.2019 - 06.2020
- Founded on-campus club promoting volunteering efforts by students for non-profit organizations in the community
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
- Researched and studied topics that pertained to tour locations so that such information could be added to scripts
- Worked on a project to help make the community more aware of our planet’s climate crisis
- Assisted in the efforts to spread information about how to care more for the environment without harming it.
COXSWAIN
SAN DIEGO ROWING CLUB
09.2017 - 06.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Responsible for the safety of the rowers and the equipment
- Steering the boat and maintaining rhythm and pace of the rowers while motivating members.
FIGURE SKATER COACH + COMPETITOR
SHINING BLADES, TEAM DEL SOL
01.2011 - 02.2017
- Responsible for memorizing routine while executing increasingly difficult moves
- Maintain regular attendance to mandatory practices over three times a week extremely early in the morning
- Self motivated practices to earn spots on the team during the off-season.
- Gave on and off ice training to help aid athletes in proper stretching and training regimens.
- Analyzed moves of skaters to explain correct and incorrect techniques.
Education
Junior - Business
California State University
San Marcos, CA05.2025
High School Diploma -
Westview High School
San Diego, CA06.2020
Skills
- Food Preparation
- Cash Handling
- Espresso Machine Operation
- Table Bussing
- POS Systems
- Menu Memorization
- Beverage Preparation
- Up-Selling
- Coffee Expertise
- Excellent Memory
- Cooking
- Conflict Mediation
Timeline
BARISTA
PEETS COFFEE
11.2021 - Current
ASSISTANT
WILSON & GETTY LLP
01.2020 - 06.2020
VOLUNTEER
SAN DIEGO FLORAL ASSOCIATION
10.2019 - 10.2020
STUDENT AMBASSADOR
I LOVE A CLEAN SAN DIEGO
09.2019 - 06.2020
COXSWAIN
SAN DIEGO ROWING CLUB
09.2017 - 06.2019
FIGURE SKATER COACH + COMPETITOR
SHINING BLADES, TEAM DEL SOL
01.2011 - 02.2017
BARISTA
STARBUCKS
01.2001 - 07.2020
Junior - Business
California State University
High School Diploma -
Westview High School
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