Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Isabel Guzman

Raeford,North Carolina

Summary

Highly motivated and detail-oriented student, distinguished by exceptional communication, problem-solving, and customer service skills. Currently dedicated to achieving both a high school diploma and an associate degree in arts at Sandhoke Early College High School. As an aspiring Computer Science major, I possess an unwavering passion for the art of coding, and I derive immense satisfaction from crafting websites, programming applications, and delving into the intricacies of technology. My ambition is to forge a career within the hallowed halls of the computer science domain, ultimately contributing my talents to esteemed software engineering titans such as Microsoft, Apple, Google, and other industry leaders.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Holiday Inn Express Hotel Suites
Fayetteville, NC
08.2024 - Current
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Inputted guest information into computer system accurately and securely.

Crew Member

Jersey Mike's Subs
Raeford, NC
05.2024 - Current
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Front Counter

Chick-fil-A
Fayetteville, NC
02.2023 - 02.2024
  • Greeted customers warmly and answered inquiries in a courteous manner.
  • Delivered updated and accurate information in response to guest inquiries.
  • Welcomed large volume of guests and improved overall customer service.

Front Counter

Sonic
Fayetteville, NC
03.2022 - 11.2022
  • Tracked online orders from start to finish ensuring timely delivery to customers.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed large volume of guests and improved overall customer service.

Front Counter

McDonald
Fayetteville, NC
03.2020 - 02.2021
  • Processed customer transactions accurately and efficiently using point of sale system.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Assisted with unloading delivery trucks, stocking shelves, and setting up displays.
  • Organized backroom storage areas for efficient retrieval of products during busy periods.

Education

Associate of Arts - Arts

Sandhills Community College
Pinehurst, NC

High School Diploma -

Sandhoke Early College High School
Raeford, NC, USA
04-2024

Skills

  • Communication
  • Teamwork
  • Adaptability
  • Time Management
  • Oral and written communications
  • Guest Services
  • Safety and security procedures
  • Information Protection
  • Credit and cash payments

Certification

  • Over the past two years of coding classes, I've gained foundational knowledge in programming languages like Python, Java, and JavaScript. I've learned key concepts such as algorithms, data structures, and object-oriented programming. Working on various projects has helped me develop my problem-solving skills and understand the software development process. I've also explored web development, databases, and version control with tools like Git. Overall, I've acquired both technical skills and the ability to collaborate effectively on coding projects.

References

References available upon request.

Timeline

Front Desk Agent

Holiday Inn Express Hotel Suites
08.2024 - Current

Crew Member

Jersey Mike's Subs
05.2024 - Current

Front Counter

Chick-fil-A
02.2023 - 02.2024

Front Counter

Sonic
03.2022 - 11.2022

Front Counter

McDonald
03.2020 - 02.2021

Associate of Arts - Arts

Sandhills Community College

High School Diploma -

Sandhoke Early College High School
Isabel Guzman