Isabel Hernandez
Phoenix,AZ
Summary
Personable Medical Assistant bringing 17 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
10
10
years of professional experience
Work History
Lead Medical Assistant/Surgery Scheduler
Southwest Breast and Aesthetics
Phoenixville, AZ
11.2014 - 08.2024
- Set up, cleaned and stocked examination rooms with medical supplies.
- Supervised, trained and coached team of medical assistants.
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Located scheduling barriers and implemented appropriate solutions.
- Communicated with patients with compassion while keeping medical information private.
Education
Diploma - Medical Assisting
Kaplan College - Phoenix
Phoenix, AZ08-2006
Skills
- Staff Oversight
- Performance Improvement
- Inventory Management
- Medical Terminology
- Patient Flow Management
- HIPAA Compliance
- Patient Scheduling
- Procedure Assistance
- Professional Bedside Manner
- Patient Care Assignments
- Patient assistance
- Wound Care
- Strong medical ethic
Languages
Spanish
Professional
Timeline
Lead Medical Assistant/Surgery Scheduler
Southwest Breast and Aesthetics
11.2014 - 08.2024
Diploma - Medical Assisting
Kaplan College - Phoenix
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