Monica Vanderbunt
Eagle River
Summary
Results-driven office manager with a proven track record in streamlining operations and enhancing patient scheduling efficiency. Expertise in staff management and workflow optimization, committed to fostering a collaborative work environment.
Overview
25
25
years of professional experience
Work History
Office Manager/Surgery Scheduler
Bitesize Pediatric Dentistry
10.2019 - Current
- Streamlined office operations to enhance patient scheduling efficiency and reduce appointment wait times.
- Directed staff training programs to improve customer service standards and operational procedures.
- Implemented electronic filing systems that improve document retrieval speed and reduce physical storage needs.
- Implemented electronic filing systems that improve document retrieval speed and reduce physical storage needs.
- Mentored junior administrative staff, fostering skills development and promoting a collaborative work environment.
- Led initiatives to enhance patient experience, resulting in increased satisfaction scores and referral rates.
- Developed office policies that boosted team productivity while maintaining compliance with health regulations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Office Manager
Dr. Chrisitine Roalofs, DMD
08.2001 - 12.2018
- Supervised administrative staff, fostering a collaborative environment focused on exceptional patient service.
- Coordinated office operations, ensuring seamless workflow and adherence to patient scheduling.
- Developed and implemented efficient filing systems to enhance patient record management accuracy.
- Managed inventory supplies, optimizing procurement processes for dental materials and office equipment.
- Streamlined appointment scheduling procedures, significantly reducing wait times for patients.
- Led training sessions for new hires, enhancing team performance through knowledge sharing and mentorship.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Implemented comprehensive training program for new hires, improving their integration into the team and productivity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Doctors.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Kept a high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Education
No Degree - Business Management
UAA
Anchorage, AKSkills
- Calendar scheduling
- Facility administration
- Office administration
- Administrative support
- Document organization
- Data entry
- Customer service
- Customer relations
- Conflict management
- Staff management
- Appointment scheduling
- Human resources
- Staff oversight
- Talent acquisition
- Office workflow optimization
- Training and coaching
- Policy implementation
- Workflow optimization
- Administrative management
- Team supervision
- Policy enforcement
- Process improvement
- Policy development
- Team leadership
- Employee development
- Performance enhancement
- Information protection
- Event planning
- Inventory control management
- Records management
- Appointment logistics
- Staff engagement
- Business administration
- Document control
- Database administration
- Documentation expertise
- Documentation and control
- Vendor management
- Decision-making
- Team collaboration
- IT coordination
- Organizational skills
- Health regulations adherence
- Executive assistance
- Schedule management
- Office applications
- Teamwork and collaboration
- Schedule coordination
- Attention to detail
- Time management
Timeline
Office Manager/Surgery Scheduler
Bitesize Pediatric Dentistry
10.2019 - Current
Office Manager
Dr. Chrisitine Roalofs, DMD
08.2001 - 12.2018
No Degree - Business Management
UAA