Isabel Juarez
Canton
Summary
Results-oriented and dual-licensed Life & Health Insurance Agent with a proven track record of exceeding performance goals and delivering exceptional customer experiences. Effective communicator with strong leadership potential, known for supporting peers, sharing best practices, and promoting accountability. Dedicated to driving team performance, maintaining quality standards, and contributing to organizational success through a collaborative, customer-focused approach.
Overview
6
6
years of professional experience
Work History
Licensed Sales Agent - Health & Life
Tranzact Insurance Solutions
Canton, OH
06.2025 - Current
- Established trust with diverse clientele by demonstrating empathy, professionalism, and expertise throughout all engagements.
- Consistently exceeded sales, conversion, and performance goals throughout more than one year with TRANZACT, maintaining results at or above program expectations while delivering a high-quality customer experience.
- Dual-licensed in Life and Health insurance, providing expert guidance to Medicare-eligible consumers and demonstrating broad product knowledge across multiple insurance solutions.
- Recognized as a dependable resource for peers by sharing best practices, and helping fellow agents improve sales effectiveness, compliance adherence, and customer engagement.
- Maintained strong quality assurance, placement, and compliance performance while successfully adapting to changing business needs, new carrier requirements, and evolving sales strategies.
Transportation Associate
Stark County Board Of Developmental Disabilities
06.2024 - 08.2025
- Ensure the safety and comfort of children with developmental disabilities while they are on the bus, helping them with seating, seat belts, and any personal needs that may arise during the trip.
- Closely observe children during transit to identify any signs of distress, discomfort, or behavioral issues, and intervene appropriately to maintain a calm and supportive environment.
- Adhere to all safety guidelines, policies, and individualized care plans for each child, ensuring their specific needs are met while promoting a positive, respectful atmosphere.
Lead Front Desk Sales Associate
Massage Envy
01.2022 - 06.2024
- Implemented a customized training program aimed at enhancing the sales skills of both new hires and existing staff members.
- Trained new team members on company procedures, customer service and issue resolution.
- Managed the daily operations of the spa, including ordering supplies and maintaining inventories.
Lifeguard
Aquatica
01.2021 - 01.2022
- Enforced all safety regulations and posted rules for patrons.
- Responded quickly to medical emergencies in the pool area.
- Provided first aid care to injured patrons.
Education
Associates in Business Administration -
Campus
05-2027
Diploma -
Glen Oak High School
Canton, OH05-2018
Skills
- Sales Training Curriculum Creation
- Customer Issue Resolution
- Quality Compliance
- Telephone Etiquette
- Staff Training
- Policy Enforcement
- Empathy and Compassion
- Team Leadership
- Complex Problem-Solving
Timeline
Licensed Sales Agent - Health & Life
Tranzact Insurance Solutions
06.2025 - Current
Transportation Associate
Stark County Board Of Developmental Disabilities
06.2024 - 08.2025
Lead Front Desk Sales Associate
Massage Envy
01.2022 - 06.2024
Lifeguard
Aquatica
01.2021 - 01.2022
Diploma -
Glen Oak High School
Associates in Business Administration -
Campus