Isabel Kainer
Columbus,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability in team leadership and conflict resolution, enhancing guest satisfaction. Skilled in cash handling and employee training, consistently delivering exceptional experiences and fostering a positive environment. Committed to continuous improvement and operational excellence. Detailed ability to handle high-pressure situations while ensuring high levels of customer service.
Overview
4
4
years of professional experience
Work History
Waitress
Schobels Resturant
Columbus, TX
08.2022 - Current
- Ensured cleanliness of tables and dining areas throughout shifts.
- Delivered exceptional customer service in fast-paced dining environments.
- Trained new staff on restaurant procedures and service standards.
- Resolved customer inquiries and issues with professionalism.
- Processed payments and managed cash register transactions with accuracy.
- Greeted customers, provided information, and recommended specials to boost sales.
- Effectively addressed complaints, enhancing customer satisfaction and loyalty.
Guest Service Team Leader
Splashway Waterpark
Sheridan, TX
06.2021 - 08.2022
- Supervised guest service team, ensuring exceptional customer experiences.
- Resolved guest inquiries and complaints efficiently.
- Coordinated daily schedules to enhance team efficiency and coverage.
- Maintained cleanliness and organization of guest service areas.
- Analyzed guest survey data to identify improvement opportunities in service processes.
- Processed bills, collected payments, and provided accurate change for guests.
- Exercised patience and composure with dissatisfied guests to achieve satisfactory resolutions.
- Managed online system daily for streamlined operations.
Education
Associate of Arts - Liberal Studies
Blinn College
Schulenburg, TX08-2025
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Time management
- Conflict resolution
- Data analysis
- Effective communication
- Hospitality and guest service
Affiliations
- For 4 years I volunteered to be apart to the Teen Acts Retreat which I got bumped up each year.
- On top of those 4 years I also volunteered at Youth Group and Church Events
- I babysit in my off time
- When the family's I babysit for are out of town, I animal sit for them as well.
- I have kept a stable job for almost 6 years with no complains about me.
- While working part time, I have also been a full time student, and also a new mother.
- I am currently taking a computer class that I believe would show great benefits for this job.
- In August of this year I will be graduating with my Associates.
Accomplishments
- I will be graduating with Honors
Timeline
Waitress
Schobels Resturant
08.2022 - Current
Guest Service Team Leader
Splashway Waterpark
06.2021 - 08.2022
Associate of Arts - Liberal Studies
Blinn College
Similar Profiles
Jacob HeffleyJacob Heffley
Server at Schobels RestaurantServer at Schobels Restaurant
Averi Tana KulhanekAveri Tana Kulhanek
Waitressing at SchobelsWaitressing at Schobels
Anmol Preet KaurAnmol Preet Kaur
Cook(Indain Food) at Resturant (small Fusion Resturant)Cook(Indain Food) at Resturant (small Fusion Resturant)
Amanda Medrano RDAAmanda Medrano RDA
Front Desk Receptionist/Dental Assistant at Dr Kevin RayFront Desk Receptionist/Dental Assistant at Dr Kevin Ray
Kim WisdomKim Wisdom
QIDP at Brenham State Supported Living CenterQIDP at Brenham State Supported Living Center