Isabel Keane
Ft. Pierce,FL
Summary
Dedicated and adaptable professional with experience in customer service, patient support, and fast-paced work environments. Skilled in interpersonal communication, active listening, conflict resolution, and problem-solving, with a strong ability to remain calm under pressure and handle challenging situations professionally. Known for being empathetic, personable, and detail-oriented, with strong multitasking abilities and a commitment to providing respectful, compassionate support to individuals from diverse backgrounds.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
Gainesville
11.2024 - 05.2026
- Managed multiple guests' needs at once in a high-volume setting, prioritizing tasks to keep service timely and accurate.
- Calmly resolved complaints and tense situations, listening to concerns and finding solutions that left guests satisfied.
- Regularly checked on guests to address concerns and resolve issues before they escalated.
- Recorded orders and special requests with precision, coordinating with kitchen staff to prevent errors.
- Built quick connections with people from diverse backgrounds, creating a welcoming and respectful environment.
Medical Receptionist
The Cardiac & Vascular Institute
Gainesville, Florida
08.2023 - 01.2024
- Checked patients in and out for appointments, and processed co-payments.
- Welcomed cardiac and vascular patients with professional front-desk assistance.
- Managed intake paperwork with secure handling.
- Answered incoming calls and addressed questions from patients and outside medical offices.
- Entered insurance demographics and health history into patient records.
Server Assistant
The Fort Steakhouse
Fort Pierce
01.2022 - 08.2023
- Demonstrated flexibility by taking on multiple roles, including hosting, bussing, server assisting, and expediting food, stepping in wherever additional support was needed to maintain efficiency.
- Answered phone calls, welcomed guests, and addressed questions or concerns in a professional and friendly manner.
- Collaborated with kitchen staff to prepare and organize outgoing orders, ensuring accuracy and timely service.
Team Member
Chick-fil-A
Fort Pierce
01.2021 - 08.2021
- Managed multiple responsibilities, including processing orders, handling payments, preparing orders, and assisting customers.
- Delivered friendly, efficient service while maintaining accuracy and attention to detail during high-volume shifts.
Education
Associate of Arts -
Santa Fe College
Gainesville, FL05-2025
Bachelor of Arts - Criminology
University Of Florida
Gainesville, FL ONLINE10-2026
Skills
- Strong Interpersonal Communication
- Active Listening
- Conflict Resolution
- De-escalation Skills
- Empathy & Compassion
- Critical Thinking
- Problem-Solving
- Situational Awareness
- Attention to Detail
- Patience & Understanding
- Client & Customer Support
- Adaptability and Multitasking
- Working Under Pressure
- Professional and Personable Demeanor
Timeline
Server
Texas Roadhouse
11.2024 - 05.2026
Medical Receptionist
The Cardiac & Vascular Institute
08.2023 - 01.2024
Server Assistant
The Fort Steakhouse
01.2022 - 08.2023
Team Member
Chick-fil-A
01.2021 - 08.2021
Associate of Arts -
Santa Fe College
Bachelor of Arts - Criminology
University Of Florida