Summary
Overview
Work History
Education
Additional Information
Languages
Websites
Timeline
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Isabel Llabres Diaz

Cambridge,MA

Summary

Highly-motivated student, athlete and writer, I love challenging myself and taking on new adventures. With a strong worth ethic, adaptability and a open curiosity, anything is possible. My education and experience working as a barista and now a personnel manager, have allowed me to learn how to work effectively unsupervised and quickly master new skills. Organizational skills are of upmost importance when you have a filled daily schedule so I have learnt how to use my time effectively while continuing to complete everything to the highest of standards.

Rowing has taught me to be resilient, relentless and to appreciate my teammates. We always remember the wins as much as the losses, but the losses made us stronger and fuelled our ambition to be better. I have always been extremely competitive and take my athletic passion very seriously.

However, I have been able to transfer these skills into my current job as a personnel manager in which I look to provide our customers with the highest quality of service and customer care. This role has also taught me the importance of communication and understanding. I treat all my employees with kindness and compassion, hoping to create an honest, and open relationship in which we can achieve our goals successfully.

The future carries with it much promise and I am so excited to see what is to come.

Overview

1
1
year of professional experience

Work History

Personnel Manager

Harvard Student Agencies
10.2023 - Current
  • Within the Harvard Student Agencies, I work as the personnel manager for Cleaner and Dorm's Essentials in charge of recruiting, interviewing and training all new personnel into our team. There are +40 personnel which I manage daily and ensure the expectations to our customers are being met.
  • Created and maintained accurate records of employee performance reviews, attendance, disciplinary actions, benefits information.
  • Managed employee relations issues including conflict resolution, grievances and complaints.
  • Coordinated salary administration program to ensure compliance with wage and hour regulations.

Opinion Writer

Junior Rowing News
09.2022 - Current
  • Written more than 10 articles for JRN as an opinions writer having researched current events and topics of interest for rowers in the UK providing advice, entertainment and information for athletes
  • Conducted interviews with experts in relevant fields to gain additional insight for opinion pieces.
  • had over 1500+ reads for my articles

Barista Shift Lead

Caffe Nero
10.2022 - 04.2023
  • Provided excellent customer service and ensured all customers left satisfied.
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Monitored the performance of staff to ensure that quality standards were met.
  • Served customers with compassion and kindness and made sure they received the proper customer service
  • Communicated with customers and other staff to maintain the high quality standard

Education

Bachelor of Arts - Psychology And Economics

Harvard University
Cambridge, MA
05.2027

International Baccalaureate -

St Edward's School Oxford
Oxford, UK
05.2022

Additional Information

  • Silver medal at the U19 2022 Junior World Rowing Championships in Varese, Italy
  • Colgan Foundation Scholar
  • Rowed for Leander Rowing Club during my gap year in 2022-23

Languages

Spanish
Native or Bilingual
Italian
Limited Working
French
Limited Working
German
Limited Working
English
Native or Bilingual

Timeline

Personnel Manager

Harvard Student Agencies
10.2023 - Current

Barista Shift Lead

Caffe Nero
10.2022 - 04.2023

Opinion Writer

Junior Rowing News
09.2022 - Current

Bachelor of Arts - Psychology And Economics

Harvard University

International Baccalaureate -

St Edward's School Oxford
Isabel Llabres Diaz