Isabel Makovec
Ankeny,Iowa
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
30 Hop Restaurant Company
Ankeny, IA
12.2025 - Current
- Delivered exceptional customer service by actively engaging with guests and anticipating their needs.
- Coordinated with kitchen staff to ensure timely and accurate order fulfillment for all patrons.
- Maintained cleanliness and organization of dining areas, enhancing the overall guest experience.
- Trained new team members on menu offerings and service standards to uphold quality expectations.
Pet Care
Self-employed
Ankeny, Iowa
07.2024 - Current
- Ensure the safety of pets
- Provide basic needs
- Handle unexpected messes
- Aware of home security
- Strong communication with pet owners
Nanny/Childcare
Self-employed
Ankeny, Iowa
05.2021 - Current
- Strong communication with children and parents
- Manage time wisely
- Ensure the safety of children
- Redirect challenging behaviors efficiently
- Demonstrate patience with children
Host
30 Hop Restaurant Company
Ankeny, Iowa
03.2023 - 08.2025
- Greet and interact with customers in a positive manner
- Handle conflicts with patience and cooperation
- Efficient communication with staff
- Collect and handle money
- Tidy and Sanitize the workspace
- Facilitated seamless table assignments to optimize seating arrangements during busy service periods.
Education
High School Diploma -
Ankeny Centennial High School
Iowa01-2025
Bachelors - Healthcare Management
Iowa State University
Ames, IA05-2029
Skills
- Accountable
- Communicative
- Customer Service
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Accomplishments
- Most Supportive Teammate Award, ACHS Cross-Country, October 2024
- Spirit of a Jaguar Award, April 2024
- ACHS Academic Award Winner, 2021-2025
- ACHS Varsity Letter Winner, 2024
Extracurricular Activities
National Honors Society, Member 2023 - present ACHS Tennis Team, Player 2024 - present ACHS Cross-Country Team, Runner 2021 - 2024 ACHS Track and Field Team, Runner 2021 - 2023 ACHS Soccer Team, Player 2021 National Honors Society, Member 2023 - present ACHS Tennis Team, Player 2024 - present ACHS Cross-Country Team, Runner 2021 - 2024 ACHS Track and Field Team, Runner 2021 - 2023 ACHS Soccer Team, Player 2021
Timeline
Server
30 Hop Restaurant Company
12.2025 - Current
Pet Care
Self-employed
07.2024 - Current
Host
30 Hop Restaurant Company
03.2023 - 08.2025
Nanny/Childcare
Self-employed
05.2021 - Current
High School Diploma -
Ankeny Centennial High School
Bachelors - Healthcare Management
Iowa State University