Isabel Malagon
Hollywood,FL
Summary
Highly motivated Customer Service Specialist with over 13 years of experience in sales, customer service, team leadership, and managing customer inquiries. Proven expertise in handling complex issues with empathy and efficiency, consistently ensuring positive client interactions. Demonstrates exceptional skill in engaging with a diverse clientele, meeting their needs, and enhancing their overall experience. Possesses strong verbal and written communication abilities, enabling clear and effective interactions with colleagues, visitors, and vendors. Adept at prioritizing tasks and meeting deadlines, significantly contributing to the smooth and efficient operation of business processes.
Overview
15
15
years of professional experience
Work History
Travel Concierge
Visa
06.2023 - 02.2025
- Dynamic and detail-oriented Travel Advisor providing exceptional customer service and personalized travel arrangements
- Proven track record of enhancing guest experiences through expert knowledge of destinations and proactive problem-solving
- Skilled in managing complex itineraries and fostering relationships with high-profile clients
- Customer Service: Exceptional ability to understand and fulfill client needs and preferences
- Travel Planning: Proficient in booking flights, accommodations, and transportation; knowledgeable about popular and niche destinations
- Communication: Strong verbal and written communication skills; fluent in English and Spanish
- Problem-Solving: Adept at resolving issues swiftly and effectively to ensure a seamless travel experience
- Attention to Detail: High level of accuracy in managing travel arrangements and itineraries
- Technology: Experience with booking systems, travel software, and online research tools
Customer Service Representative
American Airlines
01.2022 - 06.2023
- Managed over 35 calls daily, handling sensitive information with discretion
- Successfully enrolled customers in membership accounts and company credit cards
- Maintained a professional and composed demeanor during challenging customer interactions
- Achieved a 98% customer satisfaction rating
- Responded to customer service inquiries promptly and accurately
- Provided customers with options, resolved issues, and addressed complaints efficiently
Gallery Manager
Gallery 18
11.2018 - 01.2022
- Warmly greeted and welcomed visitors, creating a positive first impression and enhancing the overall gallery experience
- Engaged guests in informative conversations about featured artists and their works, providing insights and answering queries
- Demonstrated a profound understanding of various art mediums, styles, and techniques, enabling meaningful discussions with patrons
- Assisted in the sales process by completing invoices and ensuring accurate handling of inventory transactions
- Efficiently managed gallery opening and closing procedures, showcasing exceptional organizational skills
- Oversaw the reception, organization, and dispatch of deliveries and shipments, maintaining effective communication throughout the process
Manager Assistant
Oliver Cole Gallery
02.2017 - 11.2018
- Delivered exceptional customer service to all gallery visitors
- Managed and maintained all master inventory lists
- Authored press releases for major events such as Art Basel, Time Out Miami, and Art Miami
- Planned and hosted gallery events and art fairs
- Maintained the online store and all social media platforms, ensuring up-to-date content
- Led marketing efforts, driving engagement and sales
- Cultivated strong relationships with clientele and maintained detailed knowledge of in-house artists
Head Server/Assistant Manager
Whiskey Ginger London
09.2015 - 10.2017
- Provided exceptional customer service by addressing guests' inquiries and recommending food and beverage options
- Up sold specific cocktail options to increase revenue and enhance guests' experience
- Trained and supervised bar and grill staff to ensure seamless operations and smooth transitions between roles
- Demonstrated strong multitasking skills to efficiently manage multiple tasks and priorities
- Conducted regular check-ins with guests to ensure their satisfaction and address any concerns or issues
Server
BARTON G
07.2010 - 02.2015
- Provided exceptional guest service by assisting customers in selecting their orders and recommending specific menu items and specials
- Addressed customer inquiries regarding meal and beverage preparation, ensuring their satisfaction
- Successfully increased the average check by proactively suggesting appetizers, specialty beverages, and desserts to guests
- Collaborated with kitchen staff to ensure timely and accurate preparation of orders, maintaining a smooth operation
- Demonstrated excellent follow-up skills by regularly checking in with guests and promptly fulfilling any additional requests
- Specialized in preparing and setting up specialty cocktails for private events, enhancing the overall guest experience
- Skillfully mixed and poured alcoholic beverages in accordance with projected business needs and customer preferences
- Efficiently managed transactions, collected payments, and maintained accurate records to ensure proper balance
Education
JUNOS Network Certification -
JUNOS Networks
12-2024
Associate of Arts - Art And Design
University of The Arts London
London, England06.2018
Skills
- Sales and marketing expertise
- Effective time management
- Exceptional communication
- Advanced problem solving
Timeline
Travel Concierge
Visa
06.2023 - 02.2025
Customer Service Representative
American Airlines
01.2022 - 06.2023
Gallery Manager
Gallery 18
11.2018 - 01.2022
Manager Assistant
Oliver Cole Gallery
02.2017 - 11.2018
Head Server/Assistant Manager
Whiskey Ginger London
09.2015 - 10.2017
Server
BARTON G
07.2010 - 02.2015
JUNOS Network Certification -
JUNOS Networks
Associate of Arts - Art And Design
University of The Arts London
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