Isabel Maldonado
Universal City,TX
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing restaurant inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for guests.
Overview
2
2
years of professional experience
Work History
Bartender/TPG/LSM Coordinator/Trainer
Twin Peaks
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender/TPG/LSM Coordinator/Trainer/Host
Twin Peaks
06.2023 - 09.2024
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Assisted with inventorying beverage stock and bar supplies.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Chattahoochee County High School
Cusseta, GA05.2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Responsible alcohol service
- Complex Problem-solving
- Menu memorization
- Memory retention
- Service-oriented mindset
- Suggestive selling
- Team training and development
- Drink preparation techniques
- Sales expertise
- Performance improvement
- Aloha POS
- Anticipating guest needs
Timeline
Bartender/TPG/LSM Coordinator/Trainer
Twin Peaks
10.2024 - Current
Bartender/TPG/LSM Coordinator/Trainer/Host
Twin Peaks
06.2023 - 09.2024
Chattahoochee County High School
Similar Profiles
DAVIDA TUBBSDAVIDA TUBBS
Bartender/Server at Twin Peaks, Twin Peaks GirlBartender/Server at Twin Peaks, Twin Peaks Girl
Keysi ZapataKeysi Zapata
Waitress at Twin Peaks RestaurantsWaitress at Twin Peaks Restaurants
Arden MentzeArden Mentze
Sales Representative at Twin Peaks OrchardsSales Representative at Twin Peaks Orchards