Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabel Marquez

Buckeye,AZ

Summary

Detail-oriented professional with extensive experience in document collection and mortgage loan processing. Proven ability to solve problems and communicate effectively in fast-paced environments. Strong attention to detail enhances operational efficiency and team support.

Overview

2026
2026
years of professional experience

Work History

Customer Service/Loan Document Collector

Discover Home Loans
11.2013 - Current
  • Expedited decision-making by summarizing data from loan documents.
  • Reviewed submitted documents for accuracy and compliance with loan standards.
  • Collected required documentation from applicants to facilitate loan processing.
  • Uploaded and categorized documents in internal loan origination system.
  • Maintained comprehensive records of borrower interactions and document statuses.
  • Ensured adherence to industry regulations during document collection process.
  • Executed communications by email and phone concerning document status

Packer/Picker

Amazon
11.2012 - 08.2013
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Shift Leader

Subway
January 2011 - 11.2011
  • Promoted teamwork and collaboration within fast-paced environment.
  • Organized inventory management to ensure optimal stock availability.
  • Supported team during peak hours to uphold efficient service delivery.
  • Trained and mentored new employees on established service standards.

Education

High School Diploma -

Buckeye Union High School

Skills

  • Customer service
  • Time management
  • Problem solving
  • Team collaboration
  • Inventory management
  • Training and mentoring
  • Operational efficiency
  • Service standards
  • Work area organization
  • Customer satisfaction
  • Call center experience
  • Loan servicing
  • Deadline oriented
  • Document review
  • Document preparation
  • File management

Timeline

Customer Service/Loan Document Collector

Discover Home Loans
11.2013 - Current

Packer/Picker

Amazon
11.2012 - 08.2013

Shift Leader

Subway
January 2011 - 11.2011

High School Diploma -

Buckeye Union High School
Isabel Marquez