Isabel McEvoy
Scotch Plains
Summary
Dynamic and customer-focused professional with experience at Darby Road, excelling in client relationship building and upselling strategies. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at managing high-volume service environments while adhering to health and safety protocols, ensuring a welcoming atmosphere for all patrons.
Overview
5
5
years of professional experience
Work History
Bartender
Doggies Pub
08.2025 - Current
- Crafted and served beverages with precision, maintaining high quality standards.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender/Server/Hostess
Darby Road
03.2021 - Current
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Representative
South Beach Tanning Salon
10.2024 - 05.2025
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Education
Bachelor of Arts - Criminology BA
Pennsylvania State University
University Park, PA05.2027
High School Diploma -
Scotch Plains- Fanwood High School
Scotch Plains, NJ06.2023
Skills
- Telephone Communication
- Requirements Assessment
- Technical Skills Development
- Staff training
- Customer service
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
Timeline
Bartender
Doggies Pub
08.2025 - Current
Representative
South Beach Tanning Salon
10.2024 - 05.2025
Bartender/Server/Hostess
Darby Road
03.2021 - Current
High School Diploma -
Scotch Plains- Fanwood High School
Bachelor of Arts - Criminology BA
Pennsylvania State University