Timia Burson

Restaurant Team Member | Host • To-Go • Server • Bartender

• Provided exceptional customer service across multiple front-of-house roles, including hosting, serving, bartending, and takeout operations in a fast-paced restaurant environment.
• Greeted and assisted guests, managed seating arrangements and waitlists, answered phones, and coordinated reservations to ensure smooth operations and a welcoming atmosphere.
• Accurately took dine-in and takeout orders, entered orders into the POS system, and verified food and beverage orders for accuracy.
• Prepared and served alcoholic and non-alcoholic beverages while maintaining a clean, organized, and well-stocked bar area.
• Processed cash and card transactions accurately while prioritizing speed and attention to detail.
• Coordinated with kitchen staff, management, and team members to facilitate efficient service and resolve customer concerns, enhancing guest satisfaction.
• Maintained cleanliness and organization throughout front-of-house areas while following food safety, sanitation, and responsible alcohol service procedures.

Front Office Assistant

• Welcomed and assisted patients and visitors, delivering professional and friendly customer service to enhance their experience.
• Managed patient schedules, appointments, check-ins, and check-outs while maintaining accurate information.
• Verified patient demographic and insurance information and updated records.
• Verified patient demographic and insurance information and updated records as needed.
• Processed payments, co-pays, and other billing-related transactions accurately.
• Assisted with billing, filing, data entry, and other administrative duties while maintaining confidentiality and attention to detail.
• Maintained organized front desk and supported daily office operations, contributing to efficient workflow and positive patient interactions.
• 
  

• Greeted and assisted patients and visitors, ensuring a professional and courteous experience.
• Register patients and accurately collect demographic and insurance information.
• Verify patient identification, insurance eligibility, and required documentation.
• Scheduled, rescheduled, and confirmed patient appointments to enhance clinic efficiency.
• Assist with check-in and check-out procedures.
• Collect copayments and other applicable patient payments under supervision.
• Maintain confidentiality of patient information in accordance with HIPAA regulations.
• Answer telephone calls and direct patients to the appropriate department or staff member.
• Communicate effectively with patients, families, healthcare providers, and administrative staff.
• Supported daily administrative operations while maintaining an organized and welcoming reception area.
• Learn and follow hospital or healthcare facility policies, procedures, and customer-service standards.
• Executed additional tasks to support patient access and healthcare administration.