Monique King
Cambridge,MA
Summary
Energetic and customer focus pourer/bartender in high-volume events. Skilled cocktails, beer, wine service to help create memorable guest experiences.
Dedicated Patient Service Coordinator with expertise in patient communication and administrative coordination. Ability to optimize scheduling and enhance patient experiences across diverse healthcare settings with over 20yrs.
Overview
23
23
years of professional experience
Work History
Bartender/Pourer
Boston Jerkfest Caribbean-style Foodie Festival Celebrating All Foods Hot
Boston MA
07.2025 - Current
- Oversaw operations of rum tasting bar, ensuring exceptional customer experiences.
- Contribute to the overall customer experience by welcoming quests and assisting with drink recommendations.
- Managed bar inventory effectively, ensuring optimal stock levels throughout event duration.
- Developed and implemented efficient workflows to streamline drink preparation processes.
Patient Service Coordinator III-Lung Transplant
Mass General Brigham
Boston, MA
04.2018 - Current
- Facilitate effective communication between patients and providers for an enhance patient care experience.
- Coordinate patient scheduling and appointments across multiple departments (internal/external)
- Administrative duties and coordinate with outside facilities for timely lab/procedures results
- Lead scheduler for post lung transplant candidates.
- Maintained accurate patient records using electric health records system.
Unit Coordinator
New England Baptist Hospital
Boston, MA
07.2003 - Current
- Coordinated patient scheduling and managed appointment logistics to optimize workflow efficiency.
- Coordinated patient admissions and discharges optimizing unit operations.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Train new Unit Coordinators on unit-specific protocols, workflow to overall team proficiency in delivering exceptional patient care.
Education
Bachelor of Science -
TIPS On-Premise Alcohol Server Training - TIPS Certification
TIPS 360 Training
06-2026
Bachelor of Science - Criminal Justice
UMass Boston
Boston, MA06-2007
Associate of Science - Medical & Business Administration
Roxbury Community College
Roxbury06-2000
Skills
- Pourer
- Accurate recordkeeping
- Serving
- Goal setting
- Notetaking and documentation
- Team leadership
- Supply restocking
- Patient communication/assessment
- Client advocacy
- Telephone communication
Affiliations
Boston Jerkfest
Boston Hot Sauce Festival
Timeline
Bartender/Pourer
Boston Jerkfest Caribbean-style Foodie Festival Celebrating All Foods Hot
07.2025 - Current
Patient Service Coordinator III-Lung Transplant
Mass General Brigham
04.2018 - Current
Unit Coordinator
New England Baptist Hospital
07.2003 - Current
Bachelor of Science -
TIPS On-Premise Alcohol Server Training - TIPS Certification
TIPS 360 Training
Bachelor of Science - Criminal Justice
UMass Boston
Associate of Science - Medical & Business Administration
Roxbury Community College