ISABEL MEJIA
El Paso,TX
Summary
Customer Support and Technical Support professional with over 4 years of experience supporting SaaS platforms, resolving complex customer issues, and delivering exceptional customer experiences in fast-paced remote environments. Experienced collaborating with Product, Engineering, and Operations teams to troubleshoot system issues, perform root cause analysis, and improve support processes. Skilled in technical troubleshooting, customer escalations, CRM platforms, documentation, and cross-functional communication. Bilingual in English and Spanish with a strong passion for helping customers and continuously improving support operations.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Call Handling Specialist (Remote)
HappyCo
08.2026 - Current
- Delivered frontline support for residents, property managers, and vendors in high-volume inbound call environment. Troubleshoot maintenance concerns, document interactions, coordinate escalations, collaborate with operations teams, and consistently meet quality and productivity metrics
- Improved operational handling processes to enhance overall efficiency and reduce delays. to improve efficiency in operations.
- Trained new staff on safety protocols and handling procedures.
- Oversaw inventory management processes to ensure stock accuracy across multiple product lines. for multiple product lines and ensured accuracy.
Listing Support Processor (Seasonal, Remote)
Redfin
03.2026 - 08.2026
- Coordinated and scheduled essential services including photography, staging, and vendor appointments; reviewed and quality checked all listing assets for brand standards and data accuracy. Utilized internal systems to track high-volume workflows and ensure all operational deadlines are met.
- Supported administrative operations across multiple markets, managing listings from contract to acceptance to streamline onboarding process.
- Coordinated with agents to manage transaction timelines effectively.
- Executed processing of real estate documents for accurate submissions. for accurate and timely submissions.
- Reviewed contracts for compliance with company policies and regulations.
Office Manager
The Agency Real Estate & Property Management
06.2025 - 03.2026
- Oversaw daily office operations and administrative functions for fast-paced management firm. Managed budgets and tracked expenses while processing all incoming invoices and purchase orders, ensuring accurate vendor payments and timely contractor scheduling to support project completion.
- Managed daily office operations and maintained efficient workflow processes.
- Maintained digital and physical records in Buildium, overseeing lease and document administration to facilitate internal audits and compliance reporting while coordinating complex multi-departmental calendars.
- Coordinated property management tasks and facilitated communication between tenants and staff.
- Oversaw scheduling for property showings and managed maintenance requests effectively.
Senior Technical Support Engineer (Remote)
Entrata
05.2024 - 06.2025
- Delivered advanced technical support via phone, chat, and email while consistently meeting SLA requirements.
- Collaborated with product and R&D teams to resolve system issues and enhance functionality. Conducted root cause analysis to prevent recurring issues and improve system performance. Mentored peers and created best-practice documentation to support team success and customer adoption.
- Provided seasonal remote support to customers during peak periods.
Property Manager
Tropicana Properties
09.2022 - 05.2024
- Managed operational and administrative functions for residential property portfolio, ensuring smooth daily operations. Oversaw budgeting, invoice approvals, and vendor billing reconciliation, ensuring financial accuracy and timely payments. Coordinated maintenance teams and contractors, maintaining high property standards and tenant satisfaction. Prepared detailed operational and financial reports for senior management review.
- Facilitated effective communication with tenants to address their concerns and improve satisfaction. and addressed concerns promptly and effectively.
- Supervised daily property maintenance activities to ensure facilities remained in excellent condition. and coordinated repairs with service providers.
- Conducted regular inspections to ensure compliance with safety standards.
Property Manager
II WinnCompanies
07.2020 - 08.2022
- Facilitated operations for affordable housing communities, ensuring compliance with HUD and LIHTC programs to maintain program integrity.
- Monitored budgets and prepared audit-ready documentation for efficiency in internal and external reviews. Coordinated vendor services and property recertifications, streamlining operational workflows to enhance service delivery.
- Handled tenant inquiries and concerns promptly to ensure satisfaction and address concerns promptly.
- Scheduled and organized property maintenance tasks with vendors activities with vendors and service providers effectively.
- Oversaw lease agreements, ensuring compliance with company policies and regulations.
Skills
- Technical Customer Support
- SaaS Platform Support
- Property Management Software
- Real Estate Platforms
- Real Estate Tools
- Zendesk
- CRM & Ticket
- Management
- Multichannel support
- Root cause analysis
- Escalation management
- Cross-functional teamwork
- Process Improvement
- Slack
- Systems
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Call Handling Specialist (Remote)
HappyCo
08.2026 - Current
Listing Support Processor (Seasonal, Remote)
Redfin
03.2026 - 08.2026
Office Manager
The Agency Real Estate & Property Management
06.2025 - 03.2026
Senior Technical Support Engineer (Remote)
Entrata
05.2024 - 06.2025
Property Manager
Tropicana Properties
09.2022 - 05.2024
Property Manager
II WinnCompanies
07.2020 - 08.2022