Isabel Mena
Roseville,CA
Summary
Organized Call Center Agent offering 9 years career in sales and customer service. Committed to quickly and thoroughly answering customer questions.
Overview
11
11
years of professional experience
Work History
Call Representative
Gapinc
08.2013 - Current
- Improved customer satisfaction by efficiently handling inquiries and resolving concerns in a timely manner.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
Education
High School Diploma -
Aspire High
Kelseyville, CASkills
- Account Management
- Professionalism
- Call Center Customer Service
- Customer Service
- Quality Control
- Order Processing
- Multi-line phone talent
Timeline
Call Representative
Gapinc
08.2013 - Current
High School Diploma -
Aspire High