Isabel Mena
Roseville,CA
Summary
Organized Call Center Agent offering 9 years career in sales and customer service. Committed to quickly and thoroughly answering customer questions.
Overview
11
11
years of professional experience
Work History
Call Representative
Gapinc
3830 Atherton Rd Rocklin Ca
08.2013 - Current
- Improved customer satisfaction by efficiently handling inquiries and resolving concerns in a timely manner.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
Education
High School Diploma -
Aspire High
Kelseyville, CASkills
- Account Management
- Professionalism
- Call Center Customer Service
- Customer Service
- Quality Control
- Order Processing
- Multi-line phone talent
Timeline
Call Representative
Gapinc
08.2013 - Current
High School Diploma -
Aspire High