LAVONIA HAMMONDS

• Analyzed data collected and identified trends in survey responses.
• Conducted in-person and telephone surveys to obtain demographic information from respondents.
• Developed interview questions to ensure accuracy of survey results.
• Provided technical support to survey participants during the process.

• Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
• Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
• Maintained accurate records of client care services provided on a daily basis.
• Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
• Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
• Accompanied clients to doctor's appointments and outings when necessary.
• Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
• Educated families about proper nutrition for their loved ones in order to maintain good health.
• Responded promptly to emergency situations according to established protocols.
• Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
• Transported clients from one location to another in an efficient manner.
• Prepared meals according to dietary guidelines set forth by the physician or dietitian.
• Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
• Assisted patients with recreational activities such as reading books or playing board games.

• Providing customer service via online chat or telephone call. Providing a positive experience for the customer that leads to a positive and satisfactory outcome for the client. Handles all inquiries with professionalism.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
• Processed payroll for up to 30 employees weekly using specialized software.
• Reviewed employee tax forms to ensure compliance with federal regulations.
• Performed calculations to ensure accuracy of all salary payments.
• Resolved discrepancies in employee paychecks on an individual basis.

• provided excellent customer service to 100+customers per month leading to a 30% improvement in customer satisfaction ratings.succesfully troubleshooted customer inquiries resulting in a 90% first call resolution. Answered questions and concerns regarding turbotax products and software

· Set attainable daily, weekly and monthly goals and game plans for the grievance department.

· Cross-trained new team members, resulting in 17% increase in customer satisfaction ratings from the time I was hired.

· Engaged with customers through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel satisfied with the service they received before ending the interaction.

· Successfully multitasked while navigating various functions of the companies service management system.

· Volunteered to handle complaints and issues for manager during busy time periods and work some overnight shifts as needed

• Delivered engaging interactions with customers via phone or email chat to ensure they recieved a positive experience. Helped customers with my extensive knowledge of products in a caring and friendly way. analyzed and investigated customer complaints to resolution status . adhered to all company policies and standards.
• · Maintained a customer resolution rate of 95% over my tenure with the company.
• · Upheld quality control policies and procedures to increase customer satisfaction.
• · Participated in ongoing proprietary product trainings and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service.
• · Led team engagement to assist cross-functional departments and achieve goals.