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Adult Hematology Oncology Call Representative

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Adept at navigating high-stress environments, I enhanced call center productivity at Connexus Resource Group by mastering customer service excellence and problem-solving abilities. My tenure in the United States Army as a Human Resources Specialist honed my organizational skills, ensuring compliance and efficiency in personnel management. Achievements include developing performance management systems and significantly improving customer trust and loyalty.

Adept at managing high call volumes with professionalism, Enhanced customer satisfaction and reduced complaints by over 30% at Healthplan One. Skilled in customer service and problem-solving, excel in resolving complex issues, ensuring client satisfaction, and multitasking across software systems to deliver efficient support. Organized Call Center Agent offering 5-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Friendly Call Agent handles fast-paced call center settings. Offering excellence chat and problem solving abilities.


  Demonstrated Customer Service professional in a fast-paced environment
  Technically savvy learning new systems and programs quickly
  Attention to Detail and ability to prioritize tasks
  Hard worker, taking pride in my ability to follow through completion


Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike. Detail-oriented Call representative offering eight years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives. Well-spoken claims adjuster with two years of experience supporting companies with up to two hundred customer service inquiries daily. Patient and helpful navigator of company policies and regulations to best serve customers while adhering to company rules. Successful de-escalator, responding to tense situations with sense of calm and empathy.

With a passion for helping others and a background in customer service, I excel at building rapport and providing empathetic support. My strong communication skills allow me to clearly explain medication instructions and address concerns effectively. I'm adept at problem solving and finding solutions to ensure customer satisfaction. My organizational skills ensure accurate record keeping and efficient handling of inquiries. I'm committed to Pleio's mission of improving medication adherence and am confident in my ability to positively impact patients lives.

Jamya Robinson

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Call Representative

New Hope

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High School Diploma -

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Call Representative

New Hope

High School Diploma -

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