Isabel Miguelez Leonard
Hudson County,NJ
Summary
A resilient, adaptable and mission-driven experience specialist who consistently exceeds company targets in a dynamic business environment. Skilled in adapting to and overcoming unforeseen circumstances while delivering world class client services. Focused on streamlining operations and instilling a positive work culture.
Overview
7
7
years of professional experience
Work History
Account Luxury Manager
The Real Real
10.2022 - Current
- Engage with a diverse clientele of over 1200 consignors in the Hudson County area, fostering strong connections and encouraging consistent consignments to The Real Real’s online platform. Facilitated seamless coordination of in home appointments and consultations for a wide range of items encompassing ready to wear fashion, home goods, and artwork.
- Perform regular analysis of individual sales data to achieve targets (generating 1.3 million of revenue in 6 months), maintain timely updates of past consignments, and pinpoint prospects for future growth
- Routinely engage in proactive outreach, averaging 75 touch points daily
Virtual Adviser, Inside Sales NA
Tesla, Inc.
10.2020 - 05.2022
- In collaboration with a team of 5 other advisers, developed Tesla’s Inside Sales Rotational Program that served to increase deliverable orders with immediate customer engagement through a more streamlined workflow
- Worked extensively with North East leadership to refine client messaging, optimize pipeline cadence, and develop performance-driven team goals based on proven successes
- Responsible for training and onboarding a team of 50 advisers during a period of high volume and expansion at the end of Q2 2021
- Contacted over 150 new sales opportunities on a weekly basis leading to ~$4.8 million in direct revenue
- Served as Team Ambassador for the Northeast Virtual Store to create a seamless integration of in-store and online operations
Tesla Adviser
Tesla, Inc.
05.2019 - 10.2020
- Consistently placed in the regional top 5 (out of 100+ advisers) for direct sales goals
- Managed the complete sales cycle for the Tesla product ecosystem, from initial engagement and delivery to ongoing customer satisfaction assurance; while doing so, maintained an average customer satisfaction score of 98%
- Pursued and organized product promotion opportunities including trade shows, special events, and sponsorships; served as onsite coordinator for the same
- Fostered strategic relationships with local Tesla centers, contracts, DMV, logistics, finance, and remarketing to improve operational efficiency and customer experience.
Sales Coordinator
Marriott International
08.2016 - 02.2018
- Assisted management in arrangements with corporate clientele and wedding parties
to ensure that all deadlines and requirements were met - Conducted hotel and event space tours in accordance with brand standards for
prospective clientele - Reported and communicated meeting event needs between the client and the hotel
staff to ensure that all operations for the week would run smoothly - Provided management with document administration, report generation, and inventory control
Education
Associate of Arts - Business
Union County College
Cranford, NJ05.2019
Skills
- Acute and Retentive in achieving new skills
- Known for creating a welcoming and inclusive environment for clients and colleagues
- Accomplished in assuming new tasks with minimal instruction or supervision
- Proficient in public speaking and outreach
- Highly adept in coordinating disparate groups to achieve articulated goals
TECHNICAL
Salesforce, ZenDesk, Avaya, Tableau, Xactly Incent, Microsoft Office, Adobe Applications
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Portuguese
Limited Working
VOLUNTEER
A New Chance Animal Rescue
No Limits Cafe
WORK HISTORY II
Tesla, Inc., Customer Experience Specialist (2018-2019)
Hilton Hotels, Front Desk Agent (2019)
Timeline
Account Luxury Manager
The Real Real
10.2022 - Current
Virtual Adviser, Inside Sales NA
Tesla, Inc.
10.2020 - 05.2022
Tesla Adviser
Tesla, Inc.
05.2019 - 10.2020
Sales Coordinator
Marriott International
08.2016 - 02.2018
Associate of Arts - Business
Union County College
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