ISABEL MOLINA
El Paso,TX
Summary
Strategic HR and Operations Leader with over 8 years of experience in human resources, payroll administration, and employee development within high-volume retail environments. Currently serving as a General Manager at 7-Eleven, overseeing full-cycle HR functions, including talent acquisition, onboarding, I-9 and background compliance, payroll using ADP and Workforce Management, employee relations, and performance management. Proven ability to lead diverse teams, streamline processes, and maintain compliance, while fostering a positive workplace culture. Bilingual in English and Spanish; currently sharpening skills in HRIS systems, advanced Excel, and scalable HR reporting.
Overview
12
12
years of professional experience
Work History
General Manager
7-eleven
El Paso, TX
06.2016 - Current
- Administer all HR functions including talent acquisition, new hire onboarding, I-9 and background check compliance, employee relations, and benefits coordination using Workday.
- Process weekly payroll through ADP Workforce and Workforce Management, ensuring accuracy and timeliness.
- Lead recruitment efforts by writing job postings, screening candidates, scheduling interviews, and onboarding new hires.
- Provide employee coaching, conduct performance reviews, and resolve workplace conflicts to promote retention and positive team culture.
- Maintain strict adherence to HR compliance policies and labor laws, including accurate recordkeeping.
- Train staff on company procedures, safety policies, and performance expectations, ensuring alignment with business goals.
- Coordinate with cross-functional departments to support staffing needs, budgeting, and operations planning.
- Analyze timesheets, scheduling, and labor costs to identify workforce efficiency opportunities.
- Handle confidential employee data with discretion and integrity.
- Developed and executed store-level strategies for team engagement and customer service excellence.Handle the day-to-day operations of the store and keep the store up to company standards.
- Oversee back office operations, ensuring timely dispatch of reports and invoices.
- Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.
- Compiled monthly sales metrics to assist in business development.
- Addressed internal and customer-related issues each day, and affected strategic resolutions.
- Manage a high volume of inbound and outbound customer calls, as well as weekly conference calls to discuss goals, budget hours, and customer retention.
- Monitor and maintain store sales and inventory by checking in vendors and ordering store products.
- Performed weekly counts and audits for precise stock tracking.
- Established clear performance goals and metrics for revenue, P&L, customer service, and customer retention.
Certified Trainer
BUFFALO WILD WINGS
El Paso, TX
03.2013 - 02.2016
- Provided menus to customers and addressed inquiries about menu items.
- Assisted the host by answering the phone, taking to-go orders, and greeting, seating, and taking customer orders.
- Utilized POS terminals to record orders, handle payments and maintain transaction accuracy.
- Achieved certification as Buffalo Wild Wings trainer.
- I would travel to new opening stores and train new employees on service standards and menu items to improve the onboarding process.
- Complied with company service standards, including inventory and cash control procedures.
Education
Associate of Arts - HUMAN RESOURCES
El Paso Community College
El Paso, TXSkills
- HR & Payroll:
- Talent Acquisition & Interviewing
- Employee Onboarding & Orientation
- I-9, Background Check, & Labor Compliance
- Benefits Coordination
- ADP Workforce, Workforce Management, Workday
- Timesheet Analysis & Payroll Processing
- Performance Management & Coaching
- HR Recordkeeping & Confidential Data Handling
- Operations & Leadership:
- Team Building & Training
- Conflict Resolution
- Budgeting & Scheduling
- Profit & Loss Accountability
- Customer Service Leadership
- Vendor Relations & Inventory Oversight
- Bilingual: English & Spanish
Languages
- English
- Spanish
Timeline
General Manager
7-eleven
06.2016 - Current
Certified Trainer
BUFFALO WILD WINGS
03.2013 - 02.2016
Associate of Arts - HUMAN RESOURCES
El Paso Community College