Isabel Moritz
Summary
Friendly and passionate about serving patrons well while exceeding customer expectations and maintaining poise and a sense of humor in demanding environments. Strong history of success and dependability in service-based establishments.
Overview
6
6
years of professional experience
Work History
Bartender
Great Northern Distilling
03.2023 - 04.2024
- Developed signature cocktail menu, resulting in increased sales and positive customer feedback.
- Prepared classic, modern, and unique cocktails for each customer.
- Established a loyal customer base by providing exceptional service, leading to repeat business and positive word-of-mouth referrals.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, and setting up for incoming shift.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
Guardsman
Wisconsin Army National Guard
02.2018 - Current
- Oversee UW-Stevens Point's ROTC and National Guard Event Programming in a leadership position
- Coordinated with personnel to develop strategic plans for unit training and actions
- Develop and oversee the execution of goals, key tasks, documentation, and end outcomes for all operations within the unit
- Maintain consistent accountability and safety of all personnel, equipment, and events
- Organized morale-boosting events for unit members to promote camaraderie and foster a positive work environment, including but not limited to: Arrange the attendance of vendors, speakers, and high-profile guests
- Present a risk assessment for each event to mitigate potential negative outcomes
- Mentor colleagues with regards to the upkeep of physical fitness, project materials, weekly meetings, equipment, and program events
Barista
Starbucks
09.2021 - 01.2022
- Deliver excellent service to aid in positive customer connections in a fast-paced environment
- Simultaneously attend to the needs of customers, coworkers, and managers.
- Maintained a clean and organized workspace for optimal productivity and safety.
Office Administrator
Wanasek Co.
04.2020 - 09.2020
- Managed and organized project documents and data
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responded to questions and requests via phone and email in a professional and responsive manner
- Created expense reports and cost estimates for project managers and customers.
Education
Bachelor of Arts in Sustainable Food And Nutrition - Foods, Nutrition, And Sustainability Studies
University of Wisconsin-Stevens Point
Stevens Point, WI05.2023
Burlington High School
01.2017
Skills
- Customer service
- Teamwork and Collaboration
- Accounting and bookkeeping
- Over-the-phone communication
- Attention to detail
- Creative menu building
- Leadership
- Sustainability practices
Hobbies
Cooking
Reading (Fantasy)
Weightlifting
Camping/Backpacking
Renaissance Fairs
Home Decor
Timeline
Bartender
Great Northern Distilling
03.2023 - 04.2024
Barista
Starbucks
09.2021 - 01.2022
Office Administrator
Wanasek Co.
04.2020 - 09.2020
Guardsman
Wisconsin Army National Guard
02.2018 - Current
Bachelor of Arts in Sustainable Food And Nutrition - Foods, Nutrition, And Sustainability Studies
University of Wisconsin-Stevens Point
Burlington High School
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