Isabel Nalley
Commercial Claims Professional
Greenville,TX
Summary
To excel in a dynamic, challenging team environment. Extensive experience, languages and negotiation skills have earned me an excellent reputation as a fair top-notch Litigation Manager, with the goal of expanding these skills in a growth-oriented opportunity.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Litigated Commercial Claims
SRM CLAIMS- Superior Risk Management Commercial Claims
2021.01 - Current
- Managed the Cargo Solution Express, Inc. Program including litigated and non-litigated claims
- Continually met and exceeded cost containment strategies and expectations, negotiated fair and equitable settlements for up to a million dollars policy limits, and addressed extra-contractual indemnity and defense costs
- Attended numerous mediations and arbitrations and applied excellent negotiation skills on every claim I adjusted
- Mentored less seasoned adjusters and resolved disputes with other commercial carriers and legal teams representing companies such as Proctor and Gamble, FedEx and Amazon
- Reviewed complex coverage issues involving MCS-90 and DMV-67 and resolved both inter and intra state losses
- Sent ROR's when appropriate and investigated liability along with experts hired to complete scene investigations and EDR downloads, phone records, and law enforcement dash cams
- Selected and hired PI firms and medical document reviewers, experts, and other professionals to vigorously defend policyholders and insureds.
- Addressed defense tender requests and tendered defense to other carriers depending on contractual agreements
- I built a national network of both coverage and defense professionals and worked closely with SRM Management to produce optimum results for our insureds and their drivers.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging coverage and liability situations.
- Demonstrated leadership skills in managing projects from concept to completion.
Business Owner
Self-employed
2016.04 - 2020.08
- Business owner and Manager in France and adjusted litigated claims part time remotely for Jubilee Insurance, while living in Europe
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Managed and audited claims remotely
- Established strong international customer relationships through excellent communication and attentive service.
Litigation Manager
Aggressive Insurance (Celestite Holdings, Inc)
2011.09 - 2015.10
- Responsible for Litigation activities and all aspects of policy servicing, client satisfaction, indemnity, and expense management and accountable for a team of Litigation Experts
- Reviewed all incoming suits and took appropriate measures to settle any filed or potential actions immediately, if possible, contingent on coverage and liability
- Assessed, evaluated and assigned suits, when necessary, if unable to settle promptly
- Established duties to defend and/or duties to indemnify
- Assigned suits to appropriate adjusters and/or attorney, on a case-by-case basis
- I defended insured(s) aggressively under terms of the policy in a fair, prompt, and professional matter
- Established and maintained a network of legal professionals and vendors in various venues and retained their services within agreed monetary guidelines
- Completed monthly reports requested by various carriers/underwriters
- Keep an eye out for hidden coverage issues, damages discrepancies and statute of limitations as well as changes of venues and resolve all suits accordingly.
- Established guidelines and a defense plan to include budgets, in conjunction with assigned Defense Attorney and followed up regularly on required processes, documents, filings, pleadings and defenses, De Novo/appeals, judgments and dismissals
- Assured deadlines were met in scheduling depositions and appointing experts
- Continually met or exceeded all deadlines and avoided defaults and excess judgments
- Prepared for and attended mediations and/or trials and ensured compliance to CMS, liens and structured settlements
- Successfully identified various venues, Plaintiff attorneys/firms and judges to properly evaluate and negotiate settlements accordingly
- Provided guidance, authority and instructions to Litigation Adjusters working suited claims
- Assisted in hiring and provided training sessions and materials to adjusting staff and mentored them in ways to negotiate settlements and avoid triggering legal action
- Maintained logs and spreadsheets of new suits and closures in assigned venues.
- Consistently retained 50-75% closing ratio which reflected 0 defense costs or settlements resulting in proper denials or no indemnity (CWP).
- Directed Declaratory actions, Offers of Judgment or Motions for Summary Judgments when appropriate.
- Demonstrated high levels of ethics and honesty at all times, in all circumstances.
Litigation Specialist
Gainsco Insurance
2007.10 - 2011.08
- Investigated, evaluated, negotiated and settled first and third-party law suits
- Assigned Defense Counsel and monitored suits to dismissal or resolution
- Evaluated Bodily Injury losses, attended mediations and negotiated via written correspondence, in person, telephone or e-mail
- Prepared files for trial
- Case load included legal actions in Texas, New Mexico, Arizona, Georgia, South Carolina and Nevada.
Senior Adjuster
Geico Insurance
2005.04 - 2007.10
- Successfully managed case load of 140-175 files from inception to completion
- Coordinated property damage, vendors, supplements, rental, subrogation, and produced top results in first call settlement and ALP ratios (Average Loss Payments)
- Adjusted losses in Texas, New Mexico, Colorado, Georgia, and various other states
- Excelled in complex liability and coverage issues
- Coordinated evaluation and settlement of complex claims and enforced state/federal laws and regulations in accordance with terms and conditions of various Insurance policies.
Education
BA Languages - French German Spanish
University of Oklahoma
Norman, OKSkills
Evaluations
undefinedReferences
Available upon request
Timeline
Litigated Commercial Claims
SRM CLAIMS- Superior Risk Management Commercial Claims
2021.01 - Current
Business Owner
Self-employed
2016.04 - 2020.08
Litigation Manager
Aggressive Insurance (Celestite Holdings, Inc)
2011.09 - 2015.10
Litigation Specialist
Gainsco Insurance
2007.10 - 2011.08
Senior Adjuster
Geico Insurance
2005.04 - 2007.10
BA Languages - French German Spanish
University of Oklahoma
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