Georgina Avina
Summary
Dedicated and results-driven retail professional with over 15 years of experience at Home Depot, specializing in customer service, sales, and operations. Proven track record of driving revenue growth, streamlining order processes, and delivering exceptional service to Pro customers. Adept at managing high-volume transactions, coordinating with vendors, and assisting customers with specialized needs, including large-scale material purchases and technology solutions. Recognized with multiple performance awards, including two Diamond Awards and the Pro Champion Award for achieving $2.3M in sales and 111 Pro sign-ups. Consistently ranked among top performers in the district, demonstrating a commitment to excellence and efficiency. Seeking to leverage expertise and leadership skills in an Expeditor role to further enhance operational effectiveness and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pro Associate
Home Depot
08.2007 - Current
- Provide exceptional customer service by assisting with checkout and ensuring a smooth purchasing experience.
- Process phone orders efficiently, ensuring accuracy and timely fulfillment.
- Prepare and manage billing quotes for large-scale material purchases, catering to contractors and bulk buyers.
- Track and follow up on customer orders to ensure timely delivery and resolve any issues proactively.
- Coordinate with vendors to source necessary products, maintaining inventory flow and meeting customer demands.
- Assist customers with the Home Depot Pro App, guiding them through features to enhance their purchasing and account management experience.
- Provided excellent customer service for repeat business and customer loyalty.
- Assisted customers by effectively answering queries and resolving concerns.
- Improved customer satisfaction by quickly addressing product inquiries.
Education
High School Diploma -
San Pedro High School
San Pedro, CA06-1995
Skills
- Customer assistance
- Product knowledge
- Team collaboration
- Sales support
- Inventory management
- Data entry
- Cash handling
- Retail operations
- Problem solving
- Communication skills
- Stock replenishment
- Point of sale
- Order processing
- Customer inquiries
- Inventory control
- Store maintenance
- Conflict resolution
- Attention to detail
- Sales goals
- Retail experience
- Customer service
Accomplishments
- Two-Time Diamond Award Recipient – Recognized for outstanding performance and dedication.
- Pro Champion Award – Achieved $2.3M in sales and secured 111 Pro sign-ups, demonstrating exceptional sales performance.
- Ranked 5th in District – Among top performers across the region for sales and customer engagement.
Certification
- [State] Driver's License
2 x Diamond Award Recipain
Recognized for outstanding performance and dedication.
Languages
Spanish
Native or Bilingual
Timeline
Pro Associate
Home Depot
08.2007 - Current
High School Diploma -
San Pedro High School
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