Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Martina Cassanover

Hyattsville,MD

Summary

Accommodating Pro Shop Representative possessing first-rate customer service and multitasking skills. Bringing 13 years of hands-on experience assisting with scheduling and retail sales. Accountable and responsible individual with in-depth knowledge . Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Pro Associate

The Home Depot Inc
Hyattsville, MD
02.2019 - 06.2022
  • Made phone calls to contractors boss for payments .
  • Operated cash register to accept cash, credit card and gift card payments.
  • Educated members and customers on new products, services and discounts to promote additional sales.
  • Maintained full knowledge to answer member questions pertaining to events.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Informed customers of current store promotions to encourage additional sales purchases.

Style Team Member

TARGET
Hyattsville , MD
11.2018 - 02.2019
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Adjusted clothing once model was dressed, making sure all garments fit properly and looked perfect.

Style Team Member

Wal-Mart Supercenter
Washington , Dc
03.2018 - 09.2018
  • Greet customers and confirm they have all they need
  • Phone up customer orders during the day
  • Manage cash receipts while adhering to shop rules on returns and vouchers
  • Place goods away and rotate the amount of inventory as required
  • Ensure the immediate withdrawal of defected or lapsed products
  • worked the fitting room and made sure clothing wasnt left behind .

Dietary Aide

Independent Court
Hyattsville, MD
01.2018 - 09.2018
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Lab Technician

Prince Georges Community College
Hyattsville, MD
09.2016 - 05.2017
  • Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
  • Installing and configuring appropriate software and functions according to specifications
  • install hardware and troubleshoot computer issues
  • Assist people when they needed help in the lab .


Clothes Tagger

Zips Dry Cleaners
Lanham, MD
07.2013 - 01.2015
  • Cleaned, closed and secured store at end of shift.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Created stunning displays to capture customer attention. and increase sales.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Operated cash register and maintained correct balance in drawer for over transactions per day.
  • Picked and packed order items.

Apparel Team Member

Shoppers World
Hyattsville, MD
04.2013 - 07.2013
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Retail Sales Associate

Dollar Tree Stores
Hyattsville, MD
02.2012 - 06.2012
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.

Education

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy -
Tampa, FL
11.2023

High School Diploma -

Northwestern High School
Hyattsville, MD
05.2012

Skills

  • Retail Metrics and Goals
  • Merchandise Recommendations
  • Engaging with Diverse Customers
  • Excellent Written and Verbal Communication
  • Strong Communication and Interpersonal Skills
  • Energy and Physical Stamina
  • Cash Register Operation
  • Item Ticketing and Pricing
  • Customer Experience
  • Computer Proficiency and Microsoft Office
  • Ability to Lift 40 Pounds
  • Meeting Sales Goals
  • Customer Assistance
  • Dressing Room Assistance
  • Time Management
  • patient
  • Trustworthy
  • Hardworking
  • Helping others

Languages

English
Full Professional

Timeline

Pro Associate

The Home Depot Inc
02.2019 - 06.2022

Style Team Member

TARGET
11.2018 - 02.2019

Style Team Member

Wal-Mart Supercenter
03.2018 - 09.2018

Dietary Aide

Independent Court
01.2018 - 09.2018

Lab Technician

Prince Georges Community College
09.2016 - 05.2017

Clothes Tagger

Zips Dry Cleaners
07.2013 - 01.2015

Apparel Team Member

Shoppers World
04.2013 - 07.2013

Retail Sales Associate

Dollar Tree Stores
02.2012 - 06.2012

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy -

High School Diploma -

Northwestern High School

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Martina Cassanover