Erica Gomez
Safford,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Pro Associate
Home Depot
Bakersfield, CA
08.2021 - 02.2022
- Ensured a positive customer experience.
- Operated cash register to accept cash, credit card and gift card payments.
- Educated Pro members and customers on new products, services and discounts to promote additional sales.
- Cleaning up the area
- Scheduling deliveries and creating special orders
- Following up with the customers on their orders
- Keeping customers information confidential
Warehouse Worker
Amazon
Bakersfield, CA
09.2020 - 03.2021
- Unloaded and moved material to production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing over 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage.
- Unboxed merchandise to make sure we received the correct product and the correct amount of items
- Trained new hires or employees new to the department
- Prepared items before getting packed
Customer Service Representative
Conduent
Bakersfield, CA
09.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Technical phone support
- Set up appointments and made sure the customers were satisfied with their products and my customer service
Cashier
Walmart
Bakersfield, CA
06.2018 - 02.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items.
- Restocked and organized merchandise in front lanes.
- Helped with go backs and other departments as needed.
Customer Service Representative
Circle K
Bakersfield, CA
07.2017 - 04.2018
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Arrived on time and dressed professionally in clean company uniform.
- Confirmed stock levels and expiration dates of merchandise.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Stocked merchandise and cleaned the store daily.
Customer Service Representative
Xerox
Bakersfield, CA
07.2015 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
Student Medical Assistant
Kern Pediatrics
Bakersfield, CA
04.2015 - 06.2015
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Roomed patients and took their vitals signs
- Charted patient's information and input it into the computer using electronic medical records
- Administered injections
- Assisted with ear lavages and circumcisions
Education
Medical Assistant Certificate - Medical Assisting
UEI College
Bakersfield, CA05.2015
High School Diploma -
West Hollywood College Preparatory School
Hollywood CA08.2014
Skills
- Meeting Sales Goals
- POS Software
- Available Nights, Weekends and Holidays
- Merchandise Receiving and Handling
- Excellent Written and Verbal Communication
- Building Customer Relationships and Loyalty
- Product Knowledge
- Adaptable and Flexible
- Attention to Detail
- Computer Proficiency and Microsoft Office
- Positive Customer Engagement
- Reliable and Responsible
Timeline
Pro Associate
Home Depot
08.2021 - 02.2022
Warehouse Worker
Amazon
09.2020 - 03.2021
Customer Service Representative
Conduent
09.2019 - 12.2020
Cashier
Walmart
06.2018 - 02.2019
Customer Service Representative
Circle K
07.2017 - 04.2018
Customer Service Representative
Xerox
07.2015 - 01.2016
Student Medical Assistant
Kern Pediatrics
04.2015 - 06.2015
Medical Assistant Certificate - Medical Assisting
UEI College
High School Diploma -
West Hollywood College Preparatory School