Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabel O'Neill

Portland

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

11
11
years of professional experience

Work History

Manager

Sniff Dog Hotel
07.2017 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Client Service Specialist

Lithia Motors, Inc
01.2023 - 06.2025
  • Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
  • Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.

Crew Member Dri

Mcdonalds, PDI FOODS
01.2015 - 07.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.


Education

Associate of Science - Accounting And Finance

Portland State University
Portland, OR
06-2027

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Microsoft powerpoint, excel, and Word

Timeline

Client Service Specialist

Lithia Motors, Inc
01.2023 - 06.2025

Manager

Sniff Dog Hotel
07.2017 - Current

Crew Member Dri

Mcdonalds, PDI FOODS
01.2015 - 07.2017

Associate of Science - Accounting And Finance

Portland State University

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