Isabel Ozuna
Allentown,PA
Summary
For the past years I have worked as a corporate professional, specifically in banking and finance settings both in New York City and the Pocono area in Pennsylvania. I have now transition into a servicing role in my community. I have enjoyed and thrived working in customer-focused and service based positions by providing general banking needs, financial advisory, and courteous service to people financial needs. I have mastered many transferable skills including excellent interpersonal communication skills, time management skills, problem solving and technological skills. In addition to these, I am a highly motivated individual with a strong work ethic and a desire to take on new challenges in the real estate world.
Overview
20
20
years of professional experience
Work History
Event Staff Member
Mountain Springs Lake Resort
Reeder, PA
06.2024 - Current
- Responded quickly and efficiently to any requests from guests or speakers.
- Organized seating arrangements for guests prior to start of events.
- Assisted in setting up and breaking down of the event space.
- Greeted guests upon arrival and provided them with event information.
- Coordinated with vendors to ensure efficient operations during the event.
- Supported event planners in executing detailed event schedules and programs.
Voter Registration
Lehigh County
Allentown, PA
11.2021 - Current
- Addressed any questions or concerns from voters regarding the electoral process
- Ensured compliance with all applicable voting regulations and procedures
- Assisted with setup, breakdown and troubleshooting of voting equipment on election day
- Distributed materials necessary for voting activities to polling place staff members
- Maintained accurate records of all ballots received and processed during elections
- Resolved discrepancies between provisional ballots and voter registrations as needed
- Reported any irregularities or suspicious activity observed during polling hours to appropriate authorities
- Supervised assigned precincts throughout the duration of an election cycle
- Provided support services such as interpreting instructions for non-English speaking individuals who wished to participate in elections
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Register new voter & update changes to current voter roaster.
- Responsible for training part timers, temps & poll workers duties & roles.
Loan Servicing Representative
ESSA Bank & Trust
Stroudsburg, PA
03.2017 - 10.2021
- Reviewed and processed loan documents to ensure accuracy and compliance with regulatory guidelines
- Resolved customer inquiries regarding payment plans, interest rates, account balances, escrow accounts
- Monitored delinquent accounts to ensure timely payments were received in accordance with contractual agreements
- Maintained organized files on all active loans including documentation of any changes made during servicing
- Worked closely with third parties such as title companies or appraisers throughout the lending process
- Attended training sessions and workshops related to mortgage banking regulations and best practices
- Processed loan payoffs, releases title ownership to county office
- Escrow tax payment and Payments to tax collectors.
Branch Specialist
Wayne Bank
Stroudsburg, PA
03.2004 - 03.2017
- Investigated discrepancies in customer accounts and resolved issues promptly.
- Collaborated closely with regional management team on initiatives related to product development and marketing strategies.
- Generated monthly reports detailing branch performance metrics including deposit growth, loan originations, overdrafts.
- Provided excellent customer service to clients visiting the branch.
- Assisted customers with opening new accounts, loan applications and other banking transactions.
- Recognized suspicious activity involving customer accounts or transactions in accordance with Bank Secrecy Act guidelines.
- Reviewed existing products and services offered by the bank regularly and provided suggestions for improvement.
- Processed cash deposits, withdrawals and transfers for customers.
- Actively participated in community events sponsored by the bank to promote brand recognition.
- Maintained accurate records of all transactions in the bank's system.
Education
Real Estate Agent Certification -
Greater Lehigh Valley Real Estate Academy
10 South Commerce Way Bethlehem, PA 1801704-2024
Secretarial Studies - Secretarial Studies And Office Administration
Bronx Community College
Bronx, NYSkills
- Database Maintenance
- Records Management
- Project Planning
- Materials Distribution
- Meeting Planning
- Excel Spreadsheets
- Fluent in Spanish
- Registration Processes
Languages
Spanish
Native/ Bilingual
Timeline
Event Staff Member
Mountain Springs Lake Resort
06.2024 - Current
Voter Registration
Lehigh County
11.2021 - Current
Loan Servicing Representative
ESSA Bank & Trust
03.2017 - 10.2021
Branch Specialist
Wayne Bank
03.2004 - 03.2017
Real Estate Agent Certification -
Greater Lehigh Valley Real Estate Academy
Secretarial Studies - Secretarial Studies And Office Administration
Bronx Community College
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