Olivia Cook
Confluence,PA
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Ski Rental Supervisor
Seven Springs Mountain Resort
Seven Springs, PA
12.2020 - Current
- Supervised the daily operations of the ski and snowboard Rental Center, including (but not limited to) receiving, inspecting, and maintaining all rental equipment. Scheduling, training, and coaching fellow team members in operational excellence so as to provide the best possible guest experience.
- Helped create both an excellent guest and employee experience by resolving problems and deescalating high stress situations.
- Welcomed and provided excellent guest service to all guests and visitors at the resort, and assisted them with any needs and provided information so as to make them feel welcome and happy while visiting the resort.
- Maintained accurate records of all rental transactions including contracts, payments, and inventory.
- Cross-trained in PSS roles and other areas as needed so as to provide skilled back-up for team members
Zipline Guide/Segway Guide/Adventure Staff
Seven Springs Mountain Resort
Seven Springs, PA
06.2020 - 10.2023
- Assisted in all of the daily operating procedures for all of the summer guest attractions; including (but not limited to) the Rockwall, the Alpine Slide, the Screaming Hawk Zipline, and the Alpine Tower.
- Inspected all attractions and/or courses and the necessary equipment to ensure that everything met manufacturer and company safety standards so as to mitigate risks and do our best to ensure that guests would have a safe and enjoyable experience.
- Welcomed and provided excellent guest service to all guests and visitors at the resort, and assisted them with any needs and provided information so as to make them feel welcome and happy while visiting the resort.
- Communicated effectively with other guides, team members, management, and guests.
Ski Rental Technician
Thrifty Ski Rental
Donegal, PA
12.2021 - 03.2022
- Assisted in all day-to-day shop tasks, including (but not limited to) inspecting all rental equipment and making repairs as needed, assisting guests in finding the appropriate size gear for their chosen activity, and instructed guests on proper fitting techniques for ski and snowboard boots and clothing.
- Educated customers about local mountain conditions such as trails open and closed or weather forecasts.
- Processed payments for rentals using a point-of-sale system.
- Assisted the store manager in keeping an accurate product inventory.
Assistant Store Manager
Wilderness Voyageurs Inc.
Ohiopyle, PA
01.2018 - 05.2020
- Supervised the day-to-day operations of two Retail Outfitter Shops, a Bicycle Shop, and the Rapid Java Coffee Cart.
- Trained, scheduled, and communicated with staff and fellow team members.
- Welcomed guests and provided excellent customer service by providing information about the area and assisting in outfitting them with equipment and/or merchandise for their scheduled activities.
- Assisted the store manager in keeping an accurate product inventory.
- Counted and prepared sales registers at the start and end of shifts to validate daily records and uphold accounting accuracy.
- Inspected and maintained all rental equipment to insure it met all safety standards and was in good working order. Cross-trained in Reservation and Photographer roles so as to provide skilled back-up for team members
Education
ACCT Practitioner Level 1 - Aerial Adventures
Bonsai Design
Grand Junction, CO2021
High School Diploma -
Cook Family Homeschool
Confluence, PA01.2018
Skills
- Excellent Communication
- Customer Service
- Calm Under Pressure
- Problem-Solving Abilities
- Teamwork & Collaboration
- Supervision & Leadership
- Staffing & Scheduling
- Organizational Skills
- Inventory Management
- POS Systems Operations
References
- Larry Alvarez, Rental Center and Aerial Adventures Manager at Seven Springs Mountain Resort
777 Waterwheel Drive, Champion, PA 15622
(814) 352-7777 ex7823
Lawrence.j.alvarez@vailresorts.com
- Sean Immel, Adventure Center Manager at Seven Springs Mountain Resort
777 Waterwheel Drive, Champion, PA 15622
1-800-452-2223
Sean.k.immel@vailresorts.com
- Ellen Slifcak, Owner and Operator of Thrifty Ski Rental
3772 PA-31, Donegal, PA 15628
(724) 593-6404
Cell: (440) 915-6957
- Amelia Firns-Hubert, Director of Retail Operations at Wilderness Voyageurs Outfitters
103 Garrett St, Ohiopyle, PA 15470
(800) 272-4141
Cell: (785) 840-4598
Timeline
Ski Rental Technician
Thrifty Ski Rental
12.2021 - 03.2022
Ski Rental Supervisor
Seven Springs Mountain Resort
12.2020 - Current
Zipline Guide/Segway Guide/Adventure Staff
Seven Springs Mountain Resort
06.2020 - 10.2023
Assistant Store Manager
Wilderness Voyageurs Inc.
01.2018 - 05.2020
ACCT Practitioner Level 1 - Aerial Adventures
Bonsai Design
High School Diploma -
Cook Family Homeschool
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