Isabel Perez
Watervliet
Summary
Experienced professional in front office operations with a strong ability to manage high-volume environments while remaining composed. Recognized for outstanding communication, organizational skills, and meticulous attention to detail. Collaborative team player committed to achieving results and adapting to changing needs. Proficient in scheduling, customer service, and administrative support, ensuring the seamless operation of daily tasks.
Overview
7
7
years of professional experience
Work History
Receptionist/Business Specialist 1
Lithia Motors - Ford of Latham
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Consistently built long-term relationships with existing and new customers.
- Assisted clients with inquiries, providing accurate information on services offered and guiding them through the appointment process.
- Provided ongoing training for junior coordinators, ensuring consistent levels of expertise among team members.
- Supported service department efficiency, prioritizing appointments based on urgency and technician availability.
- Managed appointment calendar for optimal utilization of service department resources.
- Coordinated transportation arrangements for customers requiring alternative means while their vehicles were serviced.
- Improved customer satisfaction by efficiently scheduling and confirming service appointments.
- Enhanced customer experience by consistently providing friendly and professional assistance throughout the appointment process.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
Business Services Specialist II
Dealertrack - Cox Automotive
02.2018 - 07.2023
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
- Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
- Minimized risk of fraud, conducting in-depth verification of signatures and identification on title documents.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
Education
Diploma -
Sachem High School East
Farmingville, NY01.2010
Skills
- Organization skills, Data entry, Verbal and written communication
- Time management
- Customer/Client relations
- Appointment scheduling
- Schedule management, Document management
- Clerical support
- Professional demeanor
- Service-oriented mindset
- Telephone skills, Phone etiquette, Reception desk management
- Customer service
- Problem-solving
- Punctual and reliable
Timeline
Receptionist/Business Specialist 1
Lithia Motors - Ford of Latham
10.2023 - Current
Business Services Specialist II
Dealertrack - Cox Automotive
02.2018 - 07.2023
Diploma -
Sachem High School East
Similar Profiles
Michael SkibaMichael Skiba
Sales Manager at Lithia Ford Of LathamSales Manager at Lithia Ford Of Latham
Daniel JenuwineDaniel Jenuwine
New/Pre-owned Sales Associate at Lithia Motors Inc. / Suburban Ford of TroyNew/Pre-owned Sales Associate at Lithia Motors Inc. / Suburban Ford of Troy
Emily WhitworthEmily Whitworth
Dealership Accountant at Lithia MotorsDealership Accountant at Lithia Motors