Open To Work
Isabel Placido
Lawrenceville,GA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
6
6
years of professional experience
Work History
Supervisor
Marriot Hotel
Atlanta, GA
10.2024 - 01.2025
- Supervised daily operations to maintain high service standards in hospitality.
- Trained and mentored team members on customer service best practices.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Monitored guest feedback to improve service delivery and satisfaction levels.
- Managed inventory control processes for hotel supplies and equipment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Sales Associate
Dillards Department Store
Lawrenceville, GA
03.2022 - 11.2023
- Assisted customers in locating merchandise throughout the store.
- Maintained product displays to enhance visual appeal and organization.
- Processed customer transactions accurately at the cash register.
- Monitored fitting room activity to ensure cleanliness and organization.
- Educated customers about promotions and loyalty programs available in-store.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Customer Service Manager
Wholesale Sports
Lawrenceville, GA
12.2020 - 02.2021
- Managed daily operations of customer service team at Wholesale Sports.
- Trained staff on customer interaction and product knowledge procedures.
- Resolved customer inquiries and complaints through effective communication strategies.
- Collaborated with sales teams to align service goals with company objectives.
- Developed and implemented customer service policies to enhance client satisfaction.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained accurate records of customer interactions and transactions for reference.
- Coordinated scheduling for customer service representatives to ensure coverage.
- Analyzed customer feedback to identify areas for service improvement.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Team Member
The Varsity
Norcross, Georgia
01.2019 - 08.2020
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with team members to ensure efficient food preparation and service.
- Maintained cleanliness and organization of the dining area and kitchen.
- Handled cash transactions accurately during busy peak hours.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Followed safety protocols to ensure a safe work environment for all team members.
- Maintained a clean and organized work area throughout shift.
- Engaged with customers to enhance their dining experience and address inquiries.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
Education
Penfoster
Lawrenceville, GASkills
- Customer service
- Team management
- Inventory control
- Scheduling staff
- Service quality assurance
- Training and development
- Complaint resolution
- Problem solving
- Time management
- Attention to detail
- Decision-making
- Training and mentoring
- Employee development
- Verbal and written communication
- Team building
- Process improvement
- Priority management
Languages
Spanish
Full Professional
A1
Work Preference
Job Search Status
Open to workWork Type
Part TimeSalary Range
$18/hr - $840/hrTimeline
Supervisor
Marriot Hotel
10.2024 - 01.2025
Sales Associate
Dillards Department Store
03.2022 - 11.2023
Customer Service Manager
Wholesale Sports
12.2020 - 02.2021
Team Member
The Varsity
01.2019 - 08.2020
Penfoster