Isabel Prudencini
Salt Lake City,UT
Summary
I am responsible and determined in everything I do, I speak 3 languages, Portuguese, English and Spanish. I am easy to communicate with people, I am very effective in solving and dealing with clients and risk situations.
Overview
22
22
years of professional experience
Work History
Sky Club Ambassador (Customer Service)
Delta Air Lines, Inc
Salt Lake City, Utah
09.2023 - Current
- Providing a warm greeting to members by name and checking in using handhelds or self-check-in kiosks.
- Assisting members and guests with selling memberships, membership renewals, and re-ticketing.
- Interacting with guests on the floor by walking Club on a regular basis.
- Proactively taking appropriate service recovery measures.
- Taking ownership of the club environment throughout the day ensuring a clean, well-organized guest experience.
- Have a servant leadership mind frame in the level of service.
- Resolving guest concerns and involving leadership when necessary.
- Optimally handling unruly passengers, working with Club Lead, Station Leadership, airport police, and TSA when vital.
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Organized and coordinated high-level diplomatic visits and delegations.
Gate Agent
Spirit Airlines Inc.
Salt Lake City, Utah
01.2021 - 09.2023
- Greeted customers in a friendly and professional manner.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Assigned seating to passengers based on availability and preferences.
- Verified identification of travelers before allowing them to board the plane.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.
- Performed administrative duties such as filing paperwork or entering data into computer systems.
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
- Coordinated with ground staff to ensure smooth loading of luggage onto the aircrafts cargo hold.
- Assisted disabled passengers or those requiring special attention during their travel experience.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Provided guidance to new employees on standard operating procedures.
flight attendant
Azul Airlines
São Paulo
01.2006 - 07.2016
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Answered passengers' questions and provided solutions to issues arising during flights
- Addressed passengers' concerns about delayed and canceled flights and resolved issue through Action
- Promoted safety, comfort and welfare of passengers by Action and Action
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment
- Handled day-to-day running of project or department or task, ensuring high levels of productivity and progression.
Receptionist Assistant
Wittur
São Paulo
01.2003 - 01.2006
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Kept reception area clean and neat to give visitors positive first impression
- Received and routed business correspondence to correct departments and staff members
- Answered Number incoming calls daily to resolve Type and Type issues and schedule appointments
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Routed incoming mail and messages to relevant personnel without delay
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Balanced Job title availability, customer schedules and maximum load levels when scheduling appointments
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Scheduled and confirmed appointments and meetings for Job Title
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Wrote professional business documents, such as Type and Type
- Corresponded with clients through email, telephone or postal mail
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
- Triaged incoming calls on Number-line phone system and directed to departments based on customer needs
- Supported various administrative duties by proofreading, transcribing and invoicing
- Answered and quickly redirected up to Number calls per Timeframe.
Education
GED -
Deputado Cláudio Pinheiro
Contagem 12-2002
Skills
- Airline Operations
- Ramp service
- Verbal and written communication
- Aviation regulations
- Schedule Management
- Flight schedule coordination
- Reservations and ticketing
- Flight management
- Ticket changes
- Passenger assistance
- Transportation information
- Friendly service mentality
- Hotel accommodations
- Travel bookings
- Telephone reservations
- Payment processing
- Organization and Time management
- MS Office
- Responsible
- Excellent work ethic
- Daily reports
Timeline
Sky Club Ambassador (Customer Service)
Delta Air Lines, Inc
09.2023 - Current
Gate Agent
Spirit Airlines Inc.
01.2021 - 09.2023
flight attendant
Azul Airlines
01.2006 - 07.2016
Receptionist Assistant
Wittur
01.2003 - 01.2006
GED -
Deputado Cláudio Pinheiro