Treshuna Bailey
Atlanta,GA
Summary
With a proven track record at Delta Air Lines, Inc, I excel in customer engagement and technical troubleshooting, enhancing customer satisfaction and resolving complex issues efficiently. My expertise in product knowledge and a collaborative approach have driven significant improvements in service delivery, demonstrating strong problem-solving and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Sky Club Ambassador
Delta Air Lines, Inc
Atlanta, GA
03.2012 - Current
- Represented the Ambassador in a professional manner at all times.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Gate Agent
Delta Air Lines, Inc
Atlanta, GA
03.2020 - 04.2023
- Printed itineraries and tickets for passengers each day.
- Assigned seating to passengers based on availability and preferences.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Kept abreast of relevant safety announcements issued by the FAA concerning air travel.
- Monitored gate area for unauthorized personnel access attempts.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
- Assisted disabled passengers or those requiring special attention during their travel experience.
- Greeted customers in a friendly and professional manner.
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
- Verified identification of travelers before allowing them to board the plane.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Ramp Agent
Delta Air Lines, Inc
Atlanta, GA
03.2012 - 03.2020
- Implemented company policies regarding baggage handling and customer service.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Adhered to strict timelines for the turnaround of flights.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Managed baggage sorting and routing to correct flights and baggage claim areas.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Collected, sorted and checked baggage tags against flight lists.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
Education
High School Diploma -
Tri Cities High School
East Point Ga 05-2000
Skills
- Customer engagement
- Product recommendations
- Product knowledge
- Customer education
Timeline
Gate Agent
Delta Air Lines, Inc
03.2020 - 04.2023
Sky Club Ambassador
Delta Air Lines, Inc
03.2012 - Current
Ramp Agent
Delta Air Lines, Inc
03.2012 - 03.2020
High School Diploma -
Tri Cities High School