Master of Arts - Educational Psychology
University Of Minnesota
Duluth, MN
Pamela Orning
Eden Prairie,MN
Summary
Professional representative with strong background in communication skills and data privacy. Proven track record in representing and promoting company objectives. Successfully forged strong relationships with diverse stakeholders, enhancing brand visibility and credibility. Demonstrated expertise in communication and diplomacy to foster positive engagements.
Education
Bachelor of Science - Human Ecology/Family Social Science/Home Economics
University Of Minnesota
Minneapolis, MNWork History
Sky Club Ambassador
Delta Air Line
Minneapolis, MN
04.2025 - Current
- Demonstrated verbal and written communication skills; able to communicate to a variety of levels, both internally and externally.
- Flexible, resilient and nimble; comfortable working in a constantly changing environment and in grey areas.
- Possess excellent critical thinking and quality decision making abilities.
- Embraced diverse people, thinking, and styles.
- Consistently prioritize safety and security of self, others, and personal data.
- Exceptional customer services based on Delta's brand beliefs of; integrity, care, resilience, and servant leadership.
Customer Experience Specialist
Delta Air Line
Minneapolis, MN
01.2024 - 04.2025
- Fostered positive customer relationships through effective communication and conflict resolution.
- Utilize various data systems including AXIS, OMNIPRO, Term, Microsoft programs, Outlook 360, and other programs introduced.
- Managed high-volume calls while maintaining accuracy and professionalism in service delivery.
Warehouse Fulfillment Manager
Evereve
Minnetonka, MN, USA
11.2022 - 09.2023
- Hired, trained, scheduled, and led a team of 2 assistant managers and over 75 part-time employees.
- Collaborated with various teams within the warehouse and to ensure the timely and cost-efficient shipping of an average of 3,000 packages daily.
- Worked with data systems including Veeqo distribution system, Microsoft Teams, Microsoft Excel, Microsoft Word, and Outlook 360.
Children's Mental Health Case Manager
St. David's Center for Child & Family Development
Minnetonka, MN, USA
02.2019 - 11.2022
- Managed a caseload of 15–17 children, providing assessment, treatment, and therapy.
- Maintained accurate client records for the medical records program, ensuring effective billing with insurers.
- Hybrid work
Skills
- Consistently prioritize safety and security of self, others, and personal data
- Demonstrate verbal and written communication skills; able to communicate to a variety of levels, both internally and externally
- Work both independently and as part of a team to accomplish work tasks
- Possess excellent critical thinking and quality decision making abilities
- Relentless attention to detail
- Trained in TEAMS, Microsoft programs, and us a MacBook
- Exceptional customer service
- Customer engagement
- Product knowledge
- Brand awareness
- Problem-solving
- Community relations