Allyson Osara
Puyallup,Washington
Summary
Customer-focused hospitality professional with a proven track record of delivering premium guest experiences in fast-paced, high-profile environments. Adept at anticipating traveler needs, resolving issues with discretion, and maintaining brand standards that reflect Delta’s mission to connect people to the world. Seeking to promote collaboration, respect, growth, accountability and shared success to the Elite Services team.
Overview
30
30
years of professional experience
Work History
Sky Club Ambassador
Delta Air Lines Inc.
Seattle, WA
08.2016 - Current
- Enhanced guest experience by greeting individuals upon arrival and departure from the club.
- Managed customer-oriented tasks, ensuring seamless operations in issuing boarding passes, handling ticket reissues, coordinating upgrades, processing future reservations, and selling memberships.
- Maintained cleanliness and reported maintenance issues to foster a safe and welcoming atmosphere for guests.
- Assisted customers by actively listening to their concerns and providing solutions. Handled customer complaints and communicated necessary information to relevant departments.
- Enhanced customer satisfaction by contributing to high net promoter scores and maintaining industry-leading DSC audit results.
Culinary Specialist
US Navy/Retired
San Diego, CA
06.1996 - 06.2016
- Implemented training programs and managed 12 culinary team members to maintain high standards of food service and operational efficiency in a general mess and two specialty messes afloat.
- Oversaw staff scheduling and delegated responsibilities to optimize performance and adapt to changing workload demands. Cultivated development pathways for high-potential team members and facilitated their career progression.
- Designed and implemented menus and meal plans tailored to personnel needs while optimizing available supplies.
- Executed planning, organization, and coordination of special events and celebrations.
- Collaborated with shore representatives and vendors to guarantee prompt and precise deliveries, optimizing inventory levels.
Education
Bachelor of Science - Business
University Of Phoenix
Phoenix, AZ04-2019
Skills
- Servant Leadership
- Interpersonal Skills
- Commitment to Safety
- Problem-Solving
- Team Building
- SNAPP/Deltamatic/Lounge tracker/Service Recovery Tools
- Station Performance Knowledge
- Team management
- Customer engagement
Timeline
Sky Club Ambassador
Delta Air Lines Inc.
08.2016 - Current
Culinary Specialist
US Navy/Retired
06.1996 - 06.2016
Bachelor of Science - Business
University Of Phoenix