Isabel Ramirez
El Paso,TX
Summary
Accomplished Manager with a proven track record at McAllister's Deli, enhancing customer satisfaction and optimizing inventory management. Expert in team leadership and complaint resolution, I excel in high-volume environments, driving staff productivity and engagement. Skilled in both decision-making and verbal communication, I consistently exceed service and efficiency goals. Also Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Manager
McAllister's Deli
El Paso, TX
12.2023 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Customer Service Cashier
Jason’s Deli
05.2022 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Took customer orders.
- Answered any questions regarding menu/ online ordering.
- Took catering orders/phone orders.
- Salad bar attendant.
Customer Service Representative
Alorica
El Paso, TX
04.2017 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Took customer payments
- Removed late fees
- Review accounts with customers and answered any questions regarding customer accounts.
Customer Service Cashier
Jason’s Deli
El Paso, TX
11.2013 - 04.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Salad bar attendant.
Education
High School Diploma -
Eastwood High School
El Paso, TX06.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Staff development
- Shift scheduling
- Product management
- Budget control
- Cash management
- Telephone management
- High-volume environment
- Complaint resolution
- Account updating
- Technical support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
McAllister's Deli
12.2023 - 12.2024
Customer Service Cashier
Jason’s Deli
05.2022 - 12.2023
Customer Service Representative
Alorica
04.2017 - 12.2019
Customer Service Cashier
Jason’s Deli
11.2013 - 04.2017
High School Diploma -
Eastwood High School