Isabel Reed
Springfield,MO
Summary
Exploring positions in settings that encourage skill enhancement and increased responsibility.
Overview
6
6
years of professional experience
Work History
Associate Underwriter I
American National Insurance
12.2022 - 02.2025
- Streamlined documentation review for Underwriting team and Agents, enhancing efficiency. Contributed to successful underwriting of renewals, new business, and endorsements, adhering to established guidelines. Enhanced operational effectiveness by collaborating with Underwriters and Associates to resolve workflow challenges.
Underwriting Clerk
Penmac Staffing
08.2021 - 12.2022
- Facilitated smooth operations for Associate Underwriting team through effective management of administrative tasks. Achieved timely processing of paperwork and accurate data entry. Contributed to team success by addressing diverse tasks and improving workflow.
Solution Center Specialist
Russell Cellular
03.2021 - 08.2021
- Achieved high customer satisfaction by effectively managing inbound calls and providing accurate information. Resolved technical issues for a wide range of devices, contributing to improved customer experience. Increased store sales through proactive customer engagement and support. Kept abreast of promotions and inventory across locations to enhance service delivery. Handled customer complaints with a focus on resolution and efficiency. Delivered outstanding customer service consistently, reinforcing brand loyalty.
Guest Services
Wonders of Wildlife
08.2020 - 03.2021
- Achieved high levels of guest satisfaction through exceptional service delivery. Resolved customer complaints promptly, resulting in improved guest retention. Maintained cleanliness standards, contributing to a welcoming environment. Educated guests on animal exhibits, enriching their visit experience.
Cave Guide/Barnyard Attendant/Ride Operator
Silver Dollar City
02.2019 - 08.2020
- Achieved high guest satisfaction by facilitating safe and entertaining cave tours. Enhanced guest knowledge of cave history and science through engaging presentations. Streamlined information dissemination at cave desk, effectively addressing all guest inquiries. Increased merchandise sales through efficient register operations. Demonstrated calmness and effective decision-making during emergencies. Promoted animal welfare by ensuring health and safety standards. Delivered informative sessions on animal care to guests. Followed strict safety protocols while managing multiple rides, significantly improving guest experience. Celebrated as Employee of the Month for June 2019.
Education
Associates of Arts -
Ozarks Technical Community College
Ozark, MOHigh School Diploma - undefined
Branson High School
Branson, MO05.2017
Skills
- Customer Service
- Organizational Skills
- Cash Handling
- Microsoft Powerpoint
- Microsoft Word
- Excel
- Data Analysis
- Data Entry
- Teamwork
- Adaptability
Timeline
Associate Underwriter I
American National Insurance
12.2022 - 02.2025
Underwriting Clerk
Penmac Staffing
08.2021 - 12.2022
Solution Center Specialist
Russell Cellular
03.2021 - 08.2021
Guest Services
Wonders of Wildlife
08.2020 - 03.2021
Cave Guide/Barnyard Attendant/Ride Operator
Silver Dollar City
02.2019 - 08.2020
High School Diploma - undefined
Branson High School
Associates of Arts -
Ozarks Technical Community College