ISABEL RESENDIZ
Chicago Ridge,IL
Summary
I am a dedicated individual who will put in a complete effort in whatever career path I choose to follow. I have an elevated sense of responsibility and would like to continue growing as a professional. By hitting key metrics, exceeding expectations in customer service, and building my managerial experience: I will always look to help whatever team I am a part of.
Overview
10
10
years of professional experience
Work History
Collections Agent
Consumer Portfolio Services
02.2024 - Current
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Counseled debtors on payment options and arranged installment agreements.
- Trained new team members on scripts, company services, and collection strategies.
Lead Business Office Associate
CarMax
10.2021 - Current
- Peer leader to all business office associates, a large responsibility is processing and auditing paperwork associated with sales, daily business operations, cash management, and maintaining an exceptional customer experience. Assisting in daily functions that adhere to CarMax standard. Directing and delegating within the office, while also continuing to mentor and develop associates alike.
Front Desk Operations Manager
XSport Fitness
11.2019 - 09.2021
- This role was predominantly customer service focused along with an emphasis in team management. I was given tasks throughout each department that I was responsible for, overseeing and ensuring that all roles were completed throughout. Handling finances, inventory stock, and maintaining a regular sales flow process. I also had to upkeep all staff scheduling and attendance; along with child care, membership agreements, and training sessions.
Host/Receptionist
The Madison Bar & Kitchen
12.2018 - 09.2019
- Booking reservations and parties, following up with customers regarding reservations and planned events. Assisting customers to their seats and private rooms. Making sure all guests had a good lunch/dinner experience after their visit. Ensuring front reception was always clean and arranging new menus. Helped with the presentation and set up of event rooms.
Merchandiser
The Home Depot
06.2015 - 07.2018
- Trained and developed store staff, generating positive customer service, setting bays to planogram. Motivated team to get projects done in a timely, yet efficient manner. Directed team to create a sales environment that consistently met expected sales and goals.
Skills
- Team Leadership
- Detail Orientated
- Time Management
- Communication
- Organized
- Multi-tasking
- Customer Service
References
Wilma Velez 773-627-3199
Tichina Soler 773-983-0112
Tony Pena 773-592-8336
Timeline
Collections Agent
Consumer Portfolio Services
02.2024 - Current
Lead Business Office Associate
CarMax
10.2021 - Current
Front Desk Operations Manager
XSport Fitness
11.2019 - 09.2021
Host/Receptionist
The Madison Bar & Kitchen
12.2018 - 09.2019
Merchandiser
The Home Depot
06.2015 - 07.2018