Erica Hall
Bayonne,NJ
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Collections Agent
Callahead Corp
10.2024 - Current
- Managed delinquent accounts, ensuring timely collections and compliance with regulations.
- Negotiated payment plans to facilitate debt recovery while maintaining customer relationships.
- Trained and mentored junior agents on best practices for effective collections.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
ESTHETICIAN
MONTCLAIR REJUUVENATION CENTER
07.2021 - 10.2024
- Conduct thorough consultations based on skin concerns
- Educate clients on the science behind treatments
- Promote other services offered at our center
- Perform various skin treatments
- Customize treatment plans tailored to clients needs
GUEST SERVICE ASSOCIATE
European Wax Center
07.2020 - 06.2021
- Balance a cash/credit till
- Schedule appointments
- Sell products/prepaid wax passes
ASSISTANT STORE MANAGER
Piercing Pagoda
06.2017 - 06.2020
- Balance a cash/credit till
- Process exchanges/refunds
- Arrange jewelry on displays
- Inventory on all merchandise
- Assist customers in applying for credit
- Locate and ship out recalled/damaged jewelry
- Resolve any conflicts in a professional manner
- Hire/Training process
Education
High School Diploma -
Christine Valmy International School of Esthetics & Cosmetology
05.2021
High School Graduate - undefined
Belleville High School
06.2015
Skills
- Account management
- Customer relationship management
- Regulatory compliance
- Conflict resolution
- Appointment scheduling
- Team leadership
- Customer service excellence
- Credit adjustments
Timeline
Collections Agent
Callahead Corp
10.2024 - Current
ESTHETICIAN
MONTCLAIR REJUUVENATION CENTER
07.2021 - 10.2024
GUEST SERVICE ASSOCIATE
European Wax Center
07.2020 - 06.2021
ASSISTANT STORE MANAGER
Piercing Pagoda
06.2017 - 06.2020
High School Graduate - undefined
Belleville High School
High School Diploma -
Christine Valmy International School of Esthetics & Cosmetology