Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Isabel Reta

Jarrell,TX

Summary

Passionate Teaching Assistant offering 6+year background working with students at elementary and middle school levels. Skilled in assisting teachers with classroom functions, lesson planning and individual and group instruction. Talented in using various strategies to model positive behavior.


Overview

14
14
years of professional experience
1
1
Certification

Work History

Teacher's Assistant

Georgetown ISD
Georgetown, TX
02.2022 - 01.2023
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Maintained safety and security by overseeing students in recess environments.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Supervised residential and day treatment children during class and on field trips.
  • Supported classroom maintenance and upkeep, organizing books and materials.

Receptionist

Al Clawson Disposal
Georgetown, TX
04.2019 - 10.2020
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered phone promptly and directed incoming calls to correct offices.

Teller

Amplify Credit Union
Austin , TX
01.2017 - 04.2018
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Handled various accounting transactions.
  • Educated customers on online banking and mobile banking applications.
  • Assisted customers with banking needs and inquiries.

CSR

TMHP
Austin, TX
01.2015 - 08.2017
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded proactively and positively to rapid change.

Teacher Assitant

Primrose Schools
Georgetown, TX
03.2014 - 05.2015
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Utilized technology to develop instructional materials and activities for children.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Established positive relationships with students and families.

Teacher Assistant - Floater

Blue Bonnet School
Cedar Park, TX
01.2012 - 01.2014
  • Maintained safety and security by overseeing students in recess environments.
  • Supported student learning objectives through personalized and small group assistance.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Administered first aid to passengers in need.
  • Worked closely with school administration and transportation to maintain smooth operations.
  • Trained new lifeguards on safety procedures and protocol.
  • Inspected pools and pools areas for adherence to safety protocols.
  • Entered water immediately to pull struggling swimmers to safety.

Cashier

Kohls
Georgetown, TX
01.2010 - 01.2012
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.

Associate Restaurant

Daylight Donuts
Georgetown, TX
06.2009 - 10.2009
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.

Education

Associate of Science - Medical Assistant

Everest Institute - Austin
Austin, TX
05.2010

High School Diploma -

Georgetown High School
Georgetown, TX
05.2009

Skills

  • Class Coordination
  • Activity Planning and Execution
  • Elementary Education
  • Interactive Media
  • Arts and Crafts
  • Field Trip Monitoring
  • Classroom Supervision
  • Behavior Redirection
  • Microsoft Office
  • Documenting Behaviors
  • Behavioral Modeling
  • Computer and Microsoft Office Skills
  • Early Childhood Training
  • Spanish Interpreting
  • Special Requests
  • Customer Service
  • Coordinating Schedules
  • Call Volume and Quality Metrics
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Process Transactions
  • Complex Product Knowledge
  • Order and Refund Processing
  • Cultural Awareness
  • Brand Loyalty
  • Communication Skills
  • School Programs
  • Active Learning
  • Google Drive
  • Data Connectivity
  • Web Applications
  • Prepare Materials

Accomplishments

  • Earned certification in early Childhood Development
  • Earned certification in ILC Development
  • Documented and resolved Behavior which led to Behavior Data


Certification

  • Certified Medical Assistant, Everest Ins - 2010-2012

Languages

Spanish
Native or Bilingual

Timeline

Teacher's Assistant

Georgetown ISD
02.2022 - 01.2023

Receptionist

Al Clawson Disposal
04.2019 - 10.2020

Teller

Amplify Credit Union
01.2017 - 04.2018

CSR

TMHP
01.2015 - 08.2017

Teacher Assitant

Primrose Schools
03.2014 - 05.2015

Teacher Assistant - Floater

Blue Bonnet School
01.2012 - 01.2014

Cashier

Kohls
01.2010 - 01.2012

Associate Restaurant

Daylight Donuts
06.2009 - 10.2009

Associate of Science - Medical Assistant

Everest Institute - Austin

High School Diploma -

Georgetown High School

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Isabel Reta