Isabel Rodriguez
Tampa,FL
Summary
Driven University student with strong organizational and team collaboration skills. Demonstrated exceptional brand awareness and problem-solving skills, fostering premier customer satisfaction and stakeholder relationships. Proficient in digital communications and fluent in English, ensuring top-notch service delivery and operational excellence. Has a strong work ethic and excels at not only working independently but also in a team setting. .
Overview
2
2
years of professional experience
Work History
Resident Assistant
The Univeristy of Arizona
08.2022 - 05.2024
- Attended, participated, and contributed to 4 staff meetings a month addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues 24 hours a day.
- Responded to room transfers, incident reports, and maintenance requests within 48 hours.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Maintained a clean, safe, and well-organized environment.
- Improved resident satisfaction by addressing concerns promptly and effectively.
- Enhanced dormitory community by organizing and executing social events and programs monthly.
- Upheld university policies within the residence hall, enforcing rules consistently and fairly among all residents.
- Identified trends in resident behavior or needs, reporting findings to supervisors for potential policy updates or targeted interventions.
Food and Beverage Ambassador
Busch Gardens Tampa Bay
12.2021 - 06.2022
- Follow proper cash handling procedures
- Promoted good customer relations and premier customer satisfaction by demonstrating a friendly demeanor and can-do attitude.
- Greeted customers and clients a day to create a welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Provide information to guests on food & beverage products being offered and make recommendations to fit each guest’s needs
- Engaged guests in conversation to offer hospitality,
- Maintain monies and sales information for audit and balance
- Make recommendations to fit each guest’s needs
Education
Bachelor of Arts - Majoring in Political Science
University of Arizona ( Online, Based in Tampa)
Tucson, AZ05.2026
High School Diploma -
Howard W. Blake High School of The Performing Arts
Tampa, FL05.2022
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Research and analysis
- Problem-Solving
- Customer Service
- Digital Communications
Timeline
Resident Assistant
The Univeristy of Arizona
08.2022 - 05.2024
Food and Beverage Ambassador
Busch Gardens Tampa Bay
12.2021 - 06.2022
Bachelor of Arts - Majoring in Political Science
University of Arizona ( Online, Based in Tampa)
High School Diploma -
Howard W. Blake High School of The Performing Arts
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