Isabel Rojas
Los Angeles
Summary
Bilingual professional with substantial experience in administrative support and multilingual communication. Proven ability to enhance team collaboration and adapt to evolving workplace needs. Recognized for organizational skills and cultural sensitivity, ensuring efficient and inclusive interactions.
Overview
6
6
years of professional experience
Work History
Assistant
Kaiser Permanente Central Refill Pharmacy
07.2023 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
Associate Rx
CVS Pharmacy
02.2021 - 07.2023
- Assist the pharmacist in charge, distribute medications, perform calculations, maintain patient records, process billing claims, and assist with prior authorizations using technology to manage orders.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Shift Leader
Chick-fil-A
10.2018 - 02.2021
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Santa Monica College
Santa Monica, CASt. Mary's Academy
Inglewood, CA01.2018
Skills
- Effective Team Contributor
- Customer Service Orientation
- Bilingual Proficiency in English and Spanish
- Adaptable to Rapid Environments
- Strong Stress Management Skills
Timeline
Assistant
Kaiser Permanente Central Refill Pharmacy
07.2023 - Current
Associate Rx
CVS Pharmacy
02.2021 - 07.2023
Shift Leader
Chick-fil-A
10.2018 - 02.2021
Santa Monica College
St. Mary's Academy
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