Gilbert Molinar
El Paso
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sagility
05.2023 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Responded to customer requests for products, services, and company information.
Sales Agent
Spectrum
03.2021 - 01.2022
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Empire Today
02.2020 - 01.2021
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Education
High School Diploma -
Horizon High School
El Paso, TX05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Sagility
05.2023 - Current
Sales Agent
Spectrum
03.2021 - 01.2022
Customer Service Representative
Empire Today
02.2020 - 01.2021
High School Diploma -
Horizon High School
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