Isabel Salvador
Longview
Summary
Developed strong leadership and organizational skills in fast-paced cafe environment with 5+plus years in management. Effective in team management and optimizing daily operations to ensure customer satisfaction and business growth. Seeking to transition into new field, bringing wealth of experience in customer service and operational excellence.
Overview
9
9
years of professional experience
Work History
Cafe Manager
Jack's Natural Foods
Longview, TX
04.2019 - Current
- Trained staff on food safety protocols and customer service standards.
- Led a team of 20 to enhance customer satisfaction
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
Room Attendant
The Hampton Inn
Longview, TX
07.2018 - 03.2019
- Cleaned and sanitized guest rooms, ensuring adherence to safety and quality standards.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
Customer Service Representative
Exxon Gas Station
Longview, TX
12.2016 - 03.2019
- Processed transactions accurately using point-of-sale systems, ensuring smooth operations.
- Maintained cleanliness and organization of the gas station environment to enhance customer experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Pine Tree High School
Longview, TX06-2015
Skills
- Team Leadership
- Inventory Management
- Customer Service
- Staff Training & Development
- Financial Management
- Sales & Marketing
- Operational Efficiency
- Menu Development
- Catering Preparation
- Scheduling
Accomplishments
- Texas Food Manager
- TABC
Timeline
Cafe Manager
Jack's Natural Foods
04.2019 - Current
Room Attendant
The Hampton Inn
07.2018 - 03.2019
Customer Service Representative
Exxon Gas Station
12.2016 - 03.2019
High School Diploma -
Pine Tree High School