Isabel San
Euless,United States
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
19
19
years of professional experience
Work History
Customer Experience Supervisor
Delta Air Lines
11.2011 - 11.2023
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
Sales Representative
Conn's Appliances
02.2009 - 11.2011
- Increased sales and customer satisfaction through personalized servicing.
- Welcomed customers and provided assistance in locating and purchasing products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Generated brand awareness and positive product impressions to increase sales.
- Assisted customers with locating and choosing merchandise in store departments.
Assistant Store Manager
GameStop, Inc
03.2005 - 02.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
General - Studies
James Martin High
Arlington, TexasSkills
- Adaptability and flexibility
- Interpersonal skills
- Product knowledge
- Conflict resolution
- Training and development
- Excellent communication
- Organizational skills
Languages
Vietnamese
Native or Bilingual
Timeline
Customer Experience Supervisor
Delta Air Lines
11.2011 - 11.2023
Sales Representative
Conn's Appliances
02.2009 - 11.2011
Assistant Store Manager
GameStop, Inc
03.2005 - 02.2009
General - Studies
James Martin High
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