Isabel Sanchez

• Provide coverage for vacant/absent team members.
• Process initial, annual recertification and applications. Initial payments, and security documentation for new residents.
• Completed annual rent calculations using housing database software.
• Developed and implemented unique and engaging activities for residents.
• Oversee maintenance and repairs to improve resident quality of life.
• Maintained open communication with tenants to proactively handle questions and complaints.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Ensure rent, fees, and charges are collected, posted and deposited accurately and on time.
• Review and approve vendor and contractor invoices, verify certificates of insurance, and code expenses to proper chart of accounts.
• Managed property operations, ensuring compliance with housing regulations and maintaining high tenant satisfaction.
• Coordinated maintenance schedules and vendor services to optimize operational efficiency and minimize downtime.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.

Managed multiple properties.

• Built relationships with residents, families, and community.
• Prepared and processed applications, initial payments, and security documentation for new residents.
• Completed annual rent calculations using housing database software.
• Developed and implemented unique and engaging activities for residents.
• Oversee lease enforcement, including approvals, notices, and legal coordination.
• Maintained open communication with tenants to proactively handle questions and complaints.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Manage multiple properties totaling 224 units.

• Built relationships with residents, families and community.
• Prepared and processed applications, initial payments and security documentation for new residents.
• Completed annual rent calculations using housing database software.
• Developed and implemented unique and engaging activities for residents.
• Oversaw facilities maintenance and repairs to improve resident quality of life.
• Maintained open communication with tenants to proactively handle questions and complaints.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Managed multiple properties.

• Oversaw daily operations, ensuring compliance with property management regulations and standards.
• Developed and implemented strategies to enhance tenant satisfaction and retention rates.
• Managed budgets, forecasting expenses, and optimizing resource allocation for property maintenance.
• Coordinated maintenance schedules and vendor contracts to ensure timely service delivery.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Managed multiple properties.