Isabel Sandoval
Richmond
Summary
Results-oriented operations manager with a strong background at Bonneville Labs, focusing on project management and client engagement. Proficient in English and Spanish, optimizing operational processes and promoting teamwork. Maintains safety compliance and adeptly addresses complex issues. Committed to achieving outstanding outcomes and building reliable partnerships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
On Call Phlebotomist
Onyx
Berkeley
04.2025 - 04.2026
- Collected blood samples using standard phlebotomy techniques, ensuring patient safety and accuracy.
- Prepared patients for procedures by explaining processes, enhancing their understanding and comfort level.
- Maintained clean, safe, and organized work environment to promote efficient operations.
Operations Manager/EHS Advisor
Bonneville Labs
Berkeley
01.2025 - 04.2026
- Managed day-to-day laboratory operations, ensuring efficient workflows and compliance with safety and quality standards.
- Implemented process improvements to enhance workflow efficiency across departments.
- Developed and implemented policies and procedures to enhance operational efficiency, enforcing quality control through audits and cross-team collaboration to address any issues.
- Ensured compliance with environmental health and safety regulations.
- Conducted facility audits to verify compliance with OSHA standards and other government regulations.
- Analyzed incident reports to identify potential hazards and recommend solutions.
- Trained new staff on operational procedures and safety protocols.
- Oversaw maintenance of equipment/facility for reliability and operational readiness.
- Facilitated stakeholder communication to ensure all parties were informed throughout project lifecycle.
- Built and established strong partnerships with teams, vendors and contractors.
- Organized and maintained project documentation, including specifications, change orders, and invoices.
- Demonstrated strong communication skills when interacting with clients.
- Diagnosed and resolved network connectivity problems for end-user devices.
LAB OPERATION SPECIALST 2/3
Bonneville Labs
Berkeley
01.2024 - 12.2024
- Partner with upper management on special initiatives to align laboratory operations with strategic goals, driving operational improvements and efficiencies.
- Identified and resolved operational challenges, troubleshooting equipment and process-related issues to ensure consistent performance.
- Collaborated with researchers, scientists, and cross-functional teams to support project objectives and streamline communication with partner organizations.
- Collaborated with team members to ensure compliance with safety protocols.
- Conducted tours and onboarded companies into system, enhancing user familiarity and integration.
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction levels.
LAB OPERATION SPECIALST 1
Bonneville Labs
Berkeley
05.2023 - 01.2024
- Ensured cleanliness and organization of laboratory workspaces and equipment to support efficient operations. Monitored and maintained equipment including plate readers, centrifuges, and microscopes.
- Prepared lab for daily operations by stocking materials and equipment.
- Maintained clean and organized workspace to uphold productivity and safety standards.
- Cultivated a positive environment by engaging with customers during the day, enhancing their overall experience.
- Resolved customer complaints professionally, addressing issues swiftly to ensure satisfaction and build loyalty.
BARISTA
Starbucks
Richmond
11.2022 - 05.2023
- Prepared high-quality beverages according to customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
COSTUMER SERVICE/CASH OFFICE
Target
Albany
03.2018 - 10.2022
- Excellent customer service, proactively addressing concerns and strengthening client relationships.
- Enhanced customer satisfaction by promptly resolving disputes and ensuring high-quality service delivery.
- Resolved customer complaints professionally, fostering positive relationships and loyalty.
- Managed inventory, cash control, and store opening/closing procedures, maintaining accurate cash balances.
- Monitored daily activities and mentored team members, enhancing overall team performance.
- Ensured compliance with security protocols, maintaining accurate records to prevent cash discrepancies.
Education
Associate of Science - Biotechnology Program
CONTRA COSTA COLLEGE
San Pablo, CA05-2024
Highschool Diploma -
EL CERRITO HIGH SCHOOL
El Cerrito, CA01-2021
Skills
- Strong communication skills
- Customer trust building
- Laboratory operations
- Data entry and maintenance
- Project management
- Problem resolution
- Proficient in Microsoft 365 and Google Workspace
- Efficient and detail-oriented
- Organization and task prioritization
- Attention to detail
- Bilingual
- Professional and upbeat under pressure
Certification
- Certified Phlebotomy Technician 1, CAL Regional Phlebotomy Program, 05/2024, 06/2024, CPT-02440889
- BLS Certified, American Heart Association, 05/09/2024, 05/2026
Timeline
On Call Phlebotomist
Onyx
04.2025 - 04.2026
Operations Manager/EHS Advisor
Bonneville Labs
01.2025 - 04.2026
LAB OPERATION SPECIALST 2/3
Bonneville Labs
01.2024 - 12.2024
LAB OPERATION SPECIALST 1
Bonneville Labs
05.2023 - 01.2024
BARISTA
Starbucks
11.2022 - 05.2023
COSTUMER SERVICE/CASH OFFICE
Target
03.2018 - 10.2022
Associate of Science - Biotechnology Program
CONTRA COSTA COLLEGE
Highschool Diploma -
EL CERRITO HIGH SCHOOL